Technical Knowledge Specialist

hace 3 semanas


Madrid, Madrid, España Unilock Ltd A tiempo completo
About the Role

The Technical Knowledge Consultant will play a key role in elevating the department's understanding of new functionality. This individual will not be responsible for writing documentation or creating training material, but will instead focus on mentoring team members, educating new hires, and enabling the team to tackle more complex assignments.

To succeed in this role, you must have experience working with the OneStream platform and a natural inclination for sharing knowledge and upskilling the team.

The ideal candidate will be a self-starter, accountable, driven, ethical, hard-working, personable, and persistent individual who can work independently and as part of a team.

ResponsibilitiesKnowledge Capture

Investigate product features and solutions in advance of new training courses, to expedite content development.

Collaborate with cross-functional teams and attend Sprint calls to understand upcoming features and solutions, becoming a SME who can enable the department with creating training content and validating documentation.

Seek out use-cases for new features and solutions, to accelerate how we enable the OneStream community.

Liaise with our support teams to understand which topics are causing concern and determine documentation/training approaches to help solve the underlying issues.

Enablement

Function as a SME to the Product Knowledge department.

Use effective knowledge transfer to accelerate department deliverables.

Deliver department-level training and enablement sessions to deepen their understanding of the platform.

Act as a mentor to new hires, helping build their knowledge and understanding of the platform and solutions.

Identify shortfalls in knowledge to help enhance the value of our documentation and training content.

Help maintain and update the OneStream application used for creating new courses.

Validate content for the Release Highlights eLearning course.

Content Validation

Support the Documentation team by providing practical use cases for reference material, release notes, and other documentation.

Support the Content Development team to ensure the technical accuracy of learning assets.

Requirements

BSc / MSc in Computer Science, Finance, Accounting, or Information Technology.

3+ years OneStream experience in a support function, working closely with engineering, enablement, delivery, and product management teams.

Technical proficiency with, and an understanding of, enterprise technologies.

Experience working in a growth organization where quick-thinking and flexibility are essential.

Analyze and communicate technical issues and lead discussion.

Preferred qualifications include an Accounting or finance background, product knowledge equivalent to a OneStream Certified Architect, knowledge of SQL database technologies and database management, and knowledge of VB.Net.



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