Payroll and Professional Services Specialist
hace 1 mes
Support Managers with client engagement ensuring all information is accurate and provided on time. Provide support and guidance for all implementations and go lives. Provide daily functional support to the teams, to support the successful delivery of payrolls and own the end to end payroll process with necessary sign offs.
Client Solution Workbook Maintenance
Responsible for the maintenance of the Client Solution workbook.
Process Documentation
Responsible for the updating, maintaining and enforcing of the Defined Work Instructions (DWIs) and other process documentation.
System Maintenance Testing
Ensure and Sign Off System Maintenance Testing.
Statement of Works Review
Support the review of the Statement of Works before it is shared with the Client to ensure its fit for purpose.
HR Administrative Process Optimization
Responsible for the optimization of HR administrative processes driving efficiency and automation.
Client Satisfaction
Responsible for liaising with customer process leads regarding process gaps, client issues, and escalation handling maximizing client satisfaction.
Tech and Functional Issue Resolution
Responsible for the resolution of technical issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate. Responsible for the resolution of functional issues escalated from the team and ensuring all processes are reported correctly and logged with the necessary details and evidences to redefine and enhance processes with the customer.
Automation and Continuous Improvement
Working with Operational Management, Transformation and Products to implement automation, innovation and any continuous improvement programmes.
Legislation Roadmap Management
Responsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where needed.
Year End Support
Support Year End.
Confidentiality and Security
Ability to recognize and deal appropriately with sensitive and confidential information.
Upsell Opportunities
Proactively identify upsell opportunities.
Client Escalations and Lessons Learnt
Support Management with the resolution of client escalations, along with lessons learnt.
Team Development
Upskill and develop team members through training delivery and coaching to enable them to fulfil their role.
Security and Time Recording
Alight Security Standards are adhered and followed. Time Recording to be completed on time and accurately.
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