Automotive Delivery Excellence Leader
hace 4 días
**About Us**
At MSX International, we empower movers and makers to thrive in an ever-changing world. Our expertise and creativity deliver exceptional service powered by technology and innovative solutions.
**The Role**
As a Delivery Leader, you will commit to delivering the highest value quality to clients while streamlining continuous improvement within the MSX organization. You will foster standardization based on innovative digital solutions and act as the primary interface between clients and stakeholders.
**Responsibilities**
- Quality Delivery: Ensure the highest quality delivery of value to current business/customers.
- Design and Delivery Management: Oversee the design, supply, setup, and delivery management of new business across the value stream at the local level.
- Value Stream Delivery: Drive the local value stream delivery to meet local targets (aligned with regional and global goals).
- Continuous Improvement: Implement lean and continuous improvements across the value stream delivery.
- Feedback and Innovation: Provide feedback to the regional/global delivery manager on solution development opportunities based on customer interactions and industry knowledge, fostering innovation.
- Pre-Sales and Sales Support: Support for the local/regional/global client leader during pre-sales and sales phases.
- People Management and Quality Management System: Manage people, establish targets, conduct performance reviews, and monitor employee engagement. Also, oversee project delivery according to the MSX QMS and address corrective actions.
- Building business cases: Demonstrate Return On Investment (ROI) and knowledge in feasibility studies.
- Collaborate, communicate, support, and share best practices: Work with Delivery Leaders across all markets.
**First 90 Days**
In your first 90 days, you will meet everyone in our team, attend corporate induction, learn our purpose, vision, mission, values, and behaviors, set goals and objectives aligned to the MSX strategy, receive full training on Consumer Engagement main solutions, and more.
**Requirements**
- You have at least 5 years of experience as a PM in call center operation or consumer satisfaction project (automotive industry is a plus).
- You have People Management skills and managed big teams up to 20-30 people.
- You have relevant experience in process improvements and lean experience.
- Excellent communication skills.
- Bachelor's Degree or equivalent work experience.
- MS Office365 applications (PowerPoint, Word, and Excel).
**Compensation Package**
We offer a competitive salary range of **$120,000 - $150,000 per year**, depending on experience, plus benefits and bonuses.
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