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Warranty Claims Specialist
hace 2 meses
About the Role
The Warranty Claims Specialist is responsible for delivering exceptional service to our customers and service providers to maximize customer satisfaction. This includes building a best-in-class and high-efficiency warranty operation.
Responsibilities:
- Conduct timely warranty report verification and reimbursement according to warranty operation management policy.
- Collect and analyze warranty information with reports.
- Provide warranty operation inquiries and policy explanations to service partners.
- Conduct abnormal warranty inspections and regular warranty audits to continuously improve warranty business.
- Manage warranty parts, audit warranty parts discards, and assist with special events.
- Organize and conduct onsite training for warranty business and training with relevant stakeholders.
- Perform other work assigned by the line manager.
Your Profile:
- Bachelor's degree or higher.
- OEM experience is a must.
- Excellent written and verbal communication skills in Spanish and English language.
- Strong cross-cultural communication skills and cross-functional coordination ability.
- Ability to work under pressure and meet strict deadlines in a dynamic environment.
- Nev technical background is preferable.
We Offer:
- Performance and experience-based competitive remuneration.
- Department and company-wide teambuilding events.
- An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy.
About Byd Europe:
- We are a leading company in the electric vehicle industry.
- We are committed to building a zero-emission future that reconnects humanity with nature and a World of clean air.
- We are looking for talented individuals who share our mission and want to create positive impact by joining our diverse and dynamic team.
