Warranty Claims Specialist

hace 2 semanas


Madrid, Madrid, España Byd Europe A tiempo completo
About the Role

We are seeking a highly skilled Warranty Claims Specialist to join our team at Byd Europe. As a key member of our operations team, you will be responsible for providing exceptional service to our customers and service providers, ensuring maximum customer satisfaction.

Key Responsibilities
  • Conduct timely warranty report verification and reimbursement in accordance with our warranty operation management policy.
  • Collect and analyze warranty information, generating reports to inform business decisions.
  • Provide expert guidance on warranty operations and policies to service partners.
  • Identify and address abnormal warranty claims, conducting regular audits to improve our warranty business.
  • Manage warranty parts, ensuring efficient disposal of unusable items.
  • Support special events, verifying materials and warranty reports as needed.
  • Develop and deliver training programs for warranty business stakeholders.
Requirements
  • Bachelor's degree or higher in a relevant field.
  • Proven experience in OEM environments.
  • Excellent written and verbal communication skills in Spanish and English.
  • Strong cross-cultural communication skills and ability to coordinate with diverse stakeholders.
  • Ability to work under pressure, meeting strict deadlines in a dynamic environment.
  • NEV technical background is a plus.
What We Offer
  • Competitive remuneration based on performance and experience.
  • Department and company-wide team-building events.
  • The opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy.
  • A dynamic and diverse team environment.


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