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Global Operations Manager
hace 1 mes
The Cigna Group is committed to delivering exceptional provider experience through its operational model. The creation of a Provider Services Organization (PSO) aims to centralize and optimize provider operations, enhancing the provider experience and fostering stronger value-based relationships.
Your JobAs a Care Team Senior Supervisor, you will lead a team based in KL, Nairobi, and Madrid, driving production levels and targets while ensuring effective processing controls across locations. Your agile mindset will contribute to our overall provider operations strategy, identifying opportunities to enhance the service proposition and improve efficiencies and productivity.
Your Key Responsibilities- Lead Dedicated Care Teams: Manage care teams globally in an efficient and effective manner, promoting a culture of provider centricity.
- Meet Operational KPIs: Meet operational key performance indicators within the team, including production, quality, turnaround time, and delivery.
- Analyze Support Workflows: Analyze support workflows and suggest improvements and innovations in business processes.
- Manage Schedules: Manage schedules of team members according to customer/provider demand and service level agreements.
- Assess Capacity Planning: Assess capacity planning for your segments and follow up on absences and coverage strategies to secure business continuity.
- Participate in Forecasting and Budgeting: Participate in forecasting and budgeting for customer service and track actual performance against plan.
- Produce Management Reports: Produce meaningful, accurate management reports and statistical information in line with agreed formats and timescales.
You will be working closely with senior management to help customer/provider service deliver on their components of overall company goals and objectives. International travel on a quarterly basis may be required.
Estimated Salary: $120,000 per annum