Senior Global Operations Manager
hace 3 días
Cube is a pioneering RegTech business, defining and implementing the gold standard of regulatory intelligence and change for the financial services industry.
Role OverviewWe are seeking a seasoned and strategic Senior Global Operations Manager to oversee and optimize our multi-region L1/L2 support desk operations.
Job Description- Operational Leadership and Oversight:
- Manage and oversee the performance of support desk teams across Europe, Asia, North America, and Australia.
- Evaluate consistent delivery of IT support services across regions, maintaining high standards for efficiency and effectiveness.
- Implement frameworks to prioritize, route, and resolve incoming work based on business impact and urgency.
- Establishing and Leading Incident Management:
- Design and implement a robust incident management function to coordinate and resolve high-impact issues efficiently.
- Define incident severity levels, escalation protocols, and communication plans to ensure rapid response and clear stakeholder updates.
- Conduct post-incident reviews to identify root causes and implement preventative measures, driving continuous improvement.
- Streamlining Processes and Continuous Improvement:
- Develop global standards for incident management, request fulfillment, and escalation processes, balancing standardization with regional flexibility.
- Prioritize practices to ensure clear visibility of incoming work and optimize ticket triage, categorization, and prioritization.
- Implement KPIs and SLAs to measure team performance, track workload, and provide transparent reporting to stakeholders.
- Team Collaboration and Development:
- Foster collaboration among regional teams to share knowledge, tools, and best practices.
- Mentor and develop regional support desk managers to build a cohesive and high-performing global team.
- Stakeholder Engagement and Communication:
- Serve as the primary point of contact for senior IT and business leaders regarding L1/L2 support desk operations and incident management.
- Provide regular updates on operational performance, incident trends, challenges, and improvement initiatives.
- Proven experience leading multi-region IT support operations.
- Strong understanding of IT service management frameworks (e.g., ITIL), including incident and problem management processes.
- Demonstrated ability to implement processes that improve visibility, prioritization, and delivery of support services.
- Experience designing and running incident management functions in a global organization.
- Proficiency with ITSM tools (e.g., ServiceNow, Jira Service Management) and reporting platforms.
You will join an innovative company that pioneered the use of AI in regulatory change. Our products, RegPlatform and RegBrain, streamline regulatory compliance for financial institutions worldwide.
Estimated Salary: £90,000 - £120,000 per annum.
Why Join Us?Globally, we are one of a kind. We have over 400 employees across 11 locations, and our growth journey is just getting started. As a dynamic and fast-paced workforce, we seek ambitious individuals who want to make a difference and progress their careers alongside the business.
-
Global Financial Operations Manager
hace 1 día
Madrid, Madrid, España Zunder A tiempo completoJob Overview:Zunder, a pioneering company in the electric mobility sector, is seeking a skilled Global Financial Operations Manager to join its team. In this role, you will be responsible for overseeing global financial operations, ensuring compliance with regulatory requirements, and providing expert advice to senior management. With an estimated salary...
-
Madrid, Madrid, España Cirro Global A tiempo completoAbout Cirro GlobalCirro Global is a leading e-commerce fulfillment service provider that offers comprehensive, high-standard, and customized supply chain solutions. With over 4,000 active customers, our company operates across 30+ fulfillment centers, leveraging warehouse automation and distribution systems to support cross-border e-commerce...
-
Senior Finance Operations Manager
hace 4 semanas
Madrid, Madrid, España Sulzer Ltd A tiempo completoCompany OverviewSulzer Ltd, a leading engineering company with a proud heritage of innovation, is seeking a highly skilled Senior Finance Operations Manager to join its global team. With a focus on growth and development, the company enables a prosperous and more sustainable society through innovative solutions.
-
Global Logistics Operations Director
hace 6 días
Madrid, Madrid, España Nsc Global A tiempo completoCompany OverviewAs a critical element in ensuring customers receive their hardware at the right place and time, prepared correctly, Nsc Global's Head of Global Logistics Management plays a vital role. With approximately 50% of revenues based on network hardware sales, increasingly complex global network deployment programmes, and global hardware replacement...
-
Freight Operations Manager
hace 4 semanas
Madrid, Madrid, España Dsj Global A tiempo completoJob Description: Dsj Global is seeking a dynamic Freight Operations Manager to oversee and manage all aspects of air and sea freight operations, ensuring the highest level of service quality, efficiency, and customer satisfaction. The ideal candidate will have a general understanding of the freight forwarding landscape and experience in air or sea freight...
-
Senior Travel Operations Manager
hace 2 semanas
Madrid, Madrid, España Bcd Travel A tiempo completoJob Title:Senior Travel Operations ManagerAbout the Role:We are seeking a highly experienced Senior Travel Operations Manager to lead our team of travel consultants in Poland, France, Germany, or Spain. As a key member of our operations team, you will be responsible for managing day-to-day activities, ensuring excellent customer satisfaction, and driving...
-
Senior Operations Manager
hace 1 día
Madrid, Madrid, España Sagan A tiempo completo**About Sagan**Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions with leading American companies.**Job Overview**We are seeking a highly motivated Senior...
-
Global Property Operations Manager
hace 1 día
Madrid, Madrid, España Sagan A tiempo completoJob Title: Global Property Operations ManagerCompany OverviewSagan is a membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from various regions with leading American companies.About This RoleWe are...
-
Senior Operations Manager
hace 1 día
Madrid, Madrid, España Cross Border Talents A tiempo completoJob Summary: We are seeking a seasoned Senior Operations Manager to lead our team and drive business success. This is a critical role that requires strong leadership, strategic thinking, and excellent communication skills.
-
Global Air Freight Operations Coordinator
hace 4 semanas
Madrid, Madrid, España Dsj Global A tiempo completoAt Dsj Global, we are currently seeking a highly skilled and ambitious individual to join our team as a Global Air Freight Operations Coordinator. This exciting opportunity allows you to be an integral part of our expanding logistics operations in Spain.Company OverviewDsj Global is a leading freight forwarder with a global presence in over 26 countries....
-
Global Operations Director
hace 4 semanas
Madrid, Madrid, España Schiller International University A tiempo completoSenior Operations Manager Job DescriptionYour mission as our Senior Operations Manager is to oversee and optimize production processes, ensuring smooth workflows across departments. You will analyze operations and implement strategic improvements to increase efficiency, reduce costs, and enhance customer satisfaction.About Us:Schiller International...
-
Madrid, Madrid, España Lhh (Global) A tiempo completo**Job Overview**: LHH Global seeks a highly skilled **Strategic Sales Operations Partner** to drive growth and operational efficiency across the organization. Reporting directly to the Head of Global Sales, this key role will partner with senior leaders to identify business opportunities and develop targeted strategies to maximize revenue.**Key...
-
Senior Operations Manager
hace 4 semanas
Madrid, Madrid, España Aon Careers A tiempo completo**Role Summary**We are seeking a highly skilled Senior Operations Manager to join our team at Aon Careers. As a key member of our Operations Leadership Team, you will play a critical role in driving business growth, improving efficiency, and promoting innovation.**Key Responsibilities**Develop and implement the subregional operations strategy, working...
-
Senior Manager of Packaging Operations
hace 1 día
Madrid, Madrid, España Penta Consulting Limited A tiempo completoSenior Manager of Packaging OperationsJob Type: PermanentLength: IndefiniteJob Description:We are looking for a skilled Senior Manager of Packaging Operations to lead our packaging team and develop a technical packaging strategy that supports overall business objectives and timelines. The ideal candidate will have a strong background in industrial packaging...
-
Senior Food Operations Manager
hace 4 semanas
Madrid, Madrid, España AccorHotel A tiempo completoAbout the RoleAccorHotel is seeking a Senior Food Operations Manager to join their dynamic team in a new hotel opening in a growing location.Job OverviewThis role offers an exciting opportunity for an experienced culinary professional to take the next step in their career with a global hospitality leader. As a Senior Food Operations Manager, you will be...
-
Senior Financial Operations Manager
hace 3 semanas
Madrid, Madrid, España Sagan A tiempo completoJob Title: Senior Financial Operations ManagerCompany OverviewSagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions with leading American companies.Position...
-
Chief Financial Operations Manager
hace 4 días
Madrid, Madrid, España Transgate Global Careers A tiempo completoTransgate Global Careers seeks a Chief Financial Operations Manager to lead the finance team. Estimated Salary: $120,000 - $180,000 per year
-
Senior Financial Operations Manager
hace 3 días
Madrid, Madrid, España Board International A tiempo completoRole OverviewWe are seeking a detail-oriented and proactive Senior Financial Operations Manager to join our team in Madrid.This role reports directly to the VP of Finance and indirectly to the French Country Manager, requiring strong communication and cooperation skills to build a network within the company worldwide.
-
Global Operations Manager
hace 4 días
Madrid, Madrid, España Deoleo A tiempo completoWe are Deoleo, a multinational company that has been a leader in the olive oil industry for centuries. Our mission is to make Mediterranean goodness available to everyone while striving to be the undisputed leader of our industry. To achieve this goal, we need talented professionals like you to join our team as a Project Manager - Strategic Operations.The...
-
Senior Technology Operations Manager
hace 4 semanas
Madrid, Madrid, España Fadata Group A tiempo completoCompany OverviewFadata Group is a dynamic and fast-paced organization that thrives on innovation and adaptability. With a bold vision to become the global standard for core software solutions in the insurance industry, we're looking for a seasoned professional to join our team as a Senior Technology Operations Manager.SalaryThe estimated salary for this role...