Global Operations Excellence Manager

hace 2 días


Madrid, Madrid, España Carrier Global Corporation A tiempo completo

Company Overview

Carrier Global Corporation is a leading provider of heating, ventilation, and air conditioning (HVAC), refrigeration, fire, security, and cold chain solutions. With a long history of innovation, the company has developed industry-leading services and solutions aimed at creating healthier homes, buildings, and shipping environments while reducing environmental impact.

About Carrier

We recognize diversity and inclusion as the engine to growth and innovation, and we continue to lead because we have an exceptional workforce that puts our clients at the center of everything.

Your Role

This exciting position is an evolving role intended to support the implementation of back-office transformation activity within the business. As the Operational Hub Lead, you will be responsible for working with the Service back-office team to implement process improvement and alignment across the function.

Main Responsibilities:

  • Work cross-functionally with the operations and administration teams to develop efficiencies and best practices for service delivery.
  • Assist with project planning and implementation of new systems roll out.
  • Work with key stakeholders and project coordinators to ensure successful completion of project stages.
  • Facilitate the implementation of new systems and processes.
  • Day-to-day management of all back-office functions.
  • Coach team members to ensure operational achievements are met.
  • Provide technical aftersales guidance and support.
  • Analyze business data and reports to inform solutions and develop improvements.

Requirements

We are looking for someone with practical knowledge in leading and managing the execution of processes, projects, and tactics within your work area. As a minimum, you must have the following:

  • Engineering/Technical University Degree.
  • Subject matter expertise in service delivery identifying typical business requirements, challenges, risks, and mitigations or solutions.
  • High level of technical competence with relevant experience within a global company in either Engineering or Operations delivery.
  • Ability to work with and manage multiple stakeholders.
  • Experience in quality/warranty management.
  • Experience leading teams and managing relationships with key customers and stakeholders.

What We Offer

We offer a competitive salary of $85,000 - $110,000 per annum, depending on your qualifications and experience, as well as a variety of flexible working arrangements and development opportunities for you to grow at Carrier. Benefit from our great workplace environment and culture, drive forward your career through professional development opportunities, and get health insurance for peace of mind and body.



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