Tech Support Specialist

hace 3 semanas


Madrid, Madrid, España Infotree Global Solutions A tiempo completo

Technical Support Engineer Role

We're seeking an experienced Technical Support Engineer to join our team at Infotree Global Solutions. As a Technical Support Engineer, you will play a critical role in providing top-notch technical support to our customers and partners.

Your key responsibilities will include:

  • Responding to user-reported issues in accordance with our established Service Level Agreements (SLAs)
  • Performing advanced troubleshooting at both the application and operating system (OS) levels
  • Managing support cases to ensure timely resolution and follow-ups
  • Conducting fault isolation and root cause analysis for technical issues
  • Publishing technical support bulletins and other documentation in our Knowledge Base

You will also be responsible for reviewing technical documentation for various purposes, working closely with our Engineering team to influence product operability, and communicating effectively with all stakeholders on complex technical issues.

Requirements

To be successful in this role, you will need:

  • 4+ years of experience as a Support Engineer
  • Excellent technical skills and knowledge of cybersecurity solutions
  • Strong communication and problem-solving skills
  • Ability to work effectively in a team environment

If you're a motivated and experienced Technical Support Engineer looking for a new challenge, please apply today.



  • Madrid, Madrid, España Tech Domain A tiempo completo

    Job Description:We are seeking a skilled Network Support Specialist to join our team at Tech Domain. As a key member of our IT team, you will be responsible for providing on-site IT and network support to our clients. This is a contract position, and you will be paid on an hourly or daily/half-day basis. You will be dispatched to various locations in your...


  • Madrid, Madrid, España Tech Domain A tiempo completo

    We are looking for an experienced IT Support Specialist to join our team at Tech Domain. As an onsite engineer, you will be responsible for providing technical assistance and support for various contractual tasks in your area.Our ideal candidate will have expertise in System Desktop Administration, Customer Service, Incident/Change/Release management, and...


  • Madrid, Madrid, España Cross Border Talents A tiempo completo

    Job Title: Norwegian Tech Support Specialist for Smart Lighting SolutionsAbout the Role:We are seeking a highly skilled and experienced Norwegian-speaking Tech Support Specialist to join our team in Lisbon, Portugal. This is a full-time position with a 6-month contract, offering a competitive salary and various benefits.Responsibilities:Handle technical...

  • IT Support Specialist

    hace 4 días


    Madrid, Madrid, España Tech Domain A tiempo completo

    We are seeking an experienced IT Support Specialist to join our team on a contract basis. Based in the field, this role will involve providing on-site support and assistance to clients with various IT-related issues. As an IT Support Specialist, you will be responsible for troubleshooting and resolving technical issues, including desktop support, server...


  • Madrid, Madrid, España Happy Koala Llc A tiempo completo

    About the RoleHappy Koala Llc is a dynamic natural food tech business that requires a skilled Financial Support Specialist to join our team. The ideal candidate will have experience with accounting software, excellent communication skills, and the ability to work efficiently in a fast-paced environment.ResponsibilitiesThis role involves assisting the...


  • Madrid, Madrid, España Recruit4Work Sl A tiempo completo

    Are you looking for a challenging role in the tech industry? We are seeking a Technical Support Specialist to join our team at Recruit4Work Sl in Piraeus, Greece. As a Technical Support Specialist, you will be responsible for providing excellent customer service to our clients, resolving technical issues, and answering questions related to mobile devices.Our...


  • Madrid, Madrid, España Promote Project A tiempo completo

    About the RoleWe're seeking a skilled Healthcare Support Specialist to join our team at Promote Project. As a key member of our customer service team, you'll be responsible for delivering exceptional support to our customers, ensuring their needs are met with empathy and efficiency.Key Responsibilities• Process customer inquiries and resolve issues...


  • Madrid, Madrid, España Menlo Ventures A tiempo completo

    About Neon Neon is a distributed team building open-source cloud-native Postgres. We're a well-funded startup with deep knowledge of Postgres internals and decades of experience building databases. Our storage layer is written in Rust, and the cloud control plane in Go. We're on a mission to create a cloud-native database service for every developer.You will...


  • Madrid, Madrid, España Recruit4Work Sl A tiempo completo

    Are you a tech-savvy individual with excellent communication skills and a passion for helping others? We are seeking a Technical Support Specialist to join our team at Recruit4Work Sl. As a Technical Support Specialist, you will be responsible for providing top-notch customer service to our clients, resolving technical issues, and answering questions related...


  • Madrid, Madrid, España Drooms A tiempo completo

    Job Summary:Drooms is seeking an experienced Operations Support Specialist to join our team. As an Operations Support Specialist, you will play a critical role in the management of confidential business processes, including commercial real estate transactions, mergers and acquisitions, NPL transactions, and board communications.Key Responsibilities:Support...


  • Madrid, Madrid, España Tasq Staffing Solutions A tiempo completo

    **Job Overview**Tasq Staffing Solutions is seeking a highly skilled Tech Infrastructure Specialist to join our team. This role requires providing ongoing technical support and maintenance of production and development systems and software products.**Key Responsibilities:**Provide technical support and maintenance for production and development systems and...


  • Madrid, Madrid, España Deliverect A tiempo completo

    Job Title: Technical Support SpecialistDeliverect is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, ensuring they have a seamless experience with our product.Key Responsibilities:Resolve technical issues and...


  • Madrid, Madrid, España Recruit4Work Sl A tiempo completo

    Are you looking for a new challenge in the tech industry?Recruit4Work Sl is seeking a Norwegian Technical Support Specialist to join our team in Greece.We are looking for a highly skilled and motivated individual to provide top-notch technical support to our clients in Norway.The ideal candidate will have excellent communication skills, a strong...


  • Madrid, Madrid, España Bluebird Care A tiempo completo

    Make a Difference in Your CommunityWe are seeking a dedicated and compassionate Healthcare Support Specialist to join our team at Bluebird Care. As a Healthcare Support Specialist, you will provide high-quality care and support to our customers in the comfort of their own homes, promoting their independence and well-being.Key Responsibilities: Provide...


  • Madrid, Madrid, España Immfly A tiempo completo

    **Revolutionize Airline Experiences with Immfly**At Immfly, we're pushing the boundaries of digital solutions in the airline industry. With a presence in Europe, Asia, and North & South America, our scalable offerings empower airlines to create unforgettable passenger experiences.We're seeking an experienced Tech Support Specialist to join our team in...


  • Madrid, Madrid, España Nova Biomedical Gmbh A tiempo completo

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Nova Biomedical GmbH. As a Technical Support Specialist, you will be responsible for delivering emergency and proactive onsite and remote support on all Nova product lines to customers in your assigned geographical territory.Key...


  • Madrid, Madrid, España Metricool A tiempo completo

    Customer Support SpecialistAt Metricool, we're looking for a skilled Customer Support Specialist to join our team. As a key member of our support team, you'll be responsible for providing exceptional customer service to our users, resolving their queries and concerns, and ensuring they have a seamless experience with our platform.Key Responsibilities:Provide...


  • Madrid, Madrid, España Pagegroup A tiempo completo

    Job Title: Administrative Support SpecialistWe are seeking an experienced Administrative Support Specialist to join our team at Pagegroup. As an Administrative Support Specialist, you will provide administrative support to our team, ensuring the smooth operation of our office.Responsibilities:* Provide administrative support to the team* Answer phones in a...


  • Madrid, Madrid, España Stryker A tiempo completo

    Job Title: Clinical Mako Support SpecialistAt Stryker, we are seeking a highly skilled Clinical Mako Support Specialist to join our team. As a Clinical Mako Support Specialist, you will provide clinical product support to end-users, including surgeons, healthcare professionals, and nurses, and provide on-site guidance and assistance during surgical...


  • Madrid, Madrid, España Ebury A tiempo completo

    Ebury is a fast-growing fintech firm that's changing the way businesses transact internationally. As a Technical Support Specialist, you'll be part of our dynamic support engineering team, collaborating with specialists to provide comprehensive support across all areas of our business.We're seeking a talented professional to join our team in Madrid. In this...