Tech Support Specialist
hace 3 semanas
Technical Support Engineer Role
We're seeking an experienced Technical Support Engineer to join our team at Infotree Global Solutions. As a Technical Support Engineer, you will play a critical role in providing top-notch technical support to our customers and partners.
Your key responsibilities will include:
- Responding to user-reported issues in accordance with our established Service Level Agreements (SLAs)
- Performing advanced troubleshooting at both the application and operating system (OS) levels
- Managing support cases to ensure timely resolution and follow-ups
- Conducting fault isolation and root cause analysis for technical issues
- Publishing technical support bulletins and other documentation in our Knowledge Base
You will also be responsible for reviewing technical documentation for various purposes, working closely with our Engineering team to influence product operability, and communicating effectively with all stakeholders on complex technical issues.
Requirements
To be successful in this role, you will need:
- 4+ years of experience as a Support Engineer
- Excellent technical skills and knowledge of cybersecurity solutions
- Strong communication and problem-solving skills
- Ability to work effectively in a team environment
If you're a motivated and experienced Technical Support Engineer looking for a new challenge, please apply today.
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