Residential Operations Manager
hace 3 semanas
Nido Living Opportunity
">About Us: At Nido Living, we are a best-in-class real estate investment and operating platform focused on purpose-built student accommodation. With an exciting growth plan ahead, we are looking for an enthusiastic individual to join our team as Residential Operations Manager.
">Role Overview: The Residential Operations Manager will be responsible for the day-to-day administrative and reception operations of the hotel. This includes being the primary contact for all guests, contractors, suppliers, agencies, and other stakeholders working within the building.
">Main Responsibilities:
">- ">
- Guest Experience: Promote a 'guest first' culture and ensure their expectations are met.">
- Office and Reception Management: Take responsibility for the management of the office and reception.">
- Customer Service: Ensure that the customer service level of the reception team remains high and follows the agreed service level agreement.">
- Marketing Support: Assist with the marketing of the hotel, working with the central Marketing team to ensure relevant strategy goals are delivered at residence level.">
- Sales Process: Manage the sales process at the hotel, including responding to enquiries by phone, email, and webchat; conducting tours & hotel viewings; monitoring room availability; contacting prospective new clients and maximising conversion rates to ensure the agreed occupancy level is met at all times.">
- Maintenance Coordination: Manage and communicate room cleans and reactive maintenance works.">
- Systems Management: Assist the Systems team with the management of the property management system, ensuring all data entered by the team is correct and viable.">
- Support and Escalation: Provide out-of-hours support to the hotel as required, to ensure that issues are escalated according to procedure.">
- Customer Satisfaction: Deliver on customer satisfaction targets.">
- Complaint Resolution: Address and resolve complaints promptly and effectively, following hotel policies and procedures.">
- Maintenance Supervision: Assist with supervision of on-site maintenance operations including planned preventative and reactive maintenance.">
- Housekeeping Supervision: Assist with supervision of housekeeping operations to ensure that the site always remains presentable.">
- Standard Operating Procedures: Implement and ensure that Nido Standard Operating Procedures are adhered to by on-site staff and guests.">
Requirements: To be successful in this role, you will need:
">- ">
- Excellent Communication Skills: Excellent written and verbal communication skills.">
- Linguistic Skills: Ability to speak and write fluently in English would be desirable.">
- Planning and Prioritisation: Ability to plan and prioritise tasks effectively.">
- Attention to Detail: Strong attention to detail.">
- Positive Attitude: Positive and enthusiastic attitude.">
- Customer Focus: Passionate about creating a customer-focused environment for residents.">
- Professional Demeanour: Professional and friendly demeanour.">
- Flexibility: Flexible and adaptable.">
- Proactivity: Proactive nature and ability to work on own initiative.">
- Customer Relationship Skills: Excellent customer relationship skills.">
Benefits: As a valued member of our team, you will enjoy a competitive salary of €20,000.00 gross per year, along with a range of benefits that reflect our commitment to your well-being and career development.
">About the Location: Our residential operations manager will be based in Madrid, Spain.
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