Senior IT Solutions Architect
hace 3 días
About the Role:
We are seeking a highly skilled Senior IT Solutions Architect - CRM Lead to join our team at Sandvik, a global leader in the metal cutting industry. As a key member of our organization, you will play a critical role in ensuring the alignment between our CRM solution and business needs.
Job Summary:
The successful candidate will be responsible for establishing and executing a roadmap for our CRM product to meet the evolving requirements of our business. This will involve acting as system owner of CRM to ensure high availability and efficiency, understanding business requirements, and providing proposals for solutions with relevant stakeholders.
You will also communicate and align with other architects to ensure solutions comply with higher-level architecture design, maintain and monitor the system to ensure it runs properly as designed, improve the solution based on enhancement requirements and analysis of performance, and collaborate with stakeholders on vendor management.
Additionally, you will drive the implementation of projects and changes in the CRM area, act as an IT project manager for the implementation of CRM-related solutions as needed, and manage the service performance and improve the functionalities of the CRM system.
Responsibilities:
- Act as system owner of CRM to ensure the system's high availability and efficiency
- Understand business requirements and provide proposal of solution with relative stakeholders including design and estimate of time, cost and resource
- Communicate and align with other architects to ensure the solutions comply with the higher-level architecture design
- Maintain and monitor the system to ensure it runs properly as designed
- Improve the solution based on the enhancement requirements and analysis of performance
- Work with product owner on the alignment of priority and plan of requirements
- Collaborate with stakeholders on vendor management including evaluation of proposal, quotation and estimate
- Drive the implementation of projects and changes of CRM area
- Act as IT project manager for the implementation of CRM related solutions as needed
- Collaborate with stakeholders on system integration
- Manage the service performance and improve the functionalities of CRM system
- Ensure the service level agreement is in place for CRM and is fulfilled
- Deliver service report of CRM and improve the quality of the services
- Collaborate with stakeholders to facilitate end-to-end business operational process and service delivery process
- Manage the budget and cost of related delivery and support with stakeholders
- Maintain the documents of solution design and knowledge of designated areas
- Communicate with stakeholders with system performance
Requirements:
To be successful in this role, you will need to have a degree in a relevant field and previous experience as an IT Architect. You should have strong business acumen and customer centric skills, with 5+ years of experience in CRM solution. Knowledge of MS Dynamics 365 is necessary, and demonstrable experience of Dynamics CRM implementation and maintenance is required.
You should also have solid knowledge of business process and technology in CRM area, agile ways of working with experience of agile methodology, and fluent in English.
About Us:
Sandvik is a global leader in the metal cutting industry, with four production units and sales offices in 20 countries. Our skills and products solve engineering challenges across many industry sectors, including maintenance, repair, and overhaul, general machining, heavy machining, railway, and airframe assembly.
Our values include Customer Focus, Innovation, Fair Play, and Passion to Win, which build the foundation of our brand and company. We offer a rewarding career with flexible working options, excellent opportunities for development and progression.
What We Offer:
We offer an estimated salary of €80,000 - €100,000 per year, depending on experience. In addition, we provide a range of benefits, including health insurance, pension scheme, and professional development opportunities.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are interested in this role, please submit your application through our website. For further information, visit our website or contact us to discuss your qualifications and experience.
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