Customer Success Manager

hace 13 horas

Sant Cugat, Barcelona, España HP A tiempo completo
{"Job Title": "Junior Customer Success Manager", "Job Description": "Job Summary

HP's Global Tier 1 Global Service & Solution team is focused on driving growth in services and solutions sales into the company's 100 largest customers.

We are a diverse and engaged global team with members in three regions (NA, EMEA, and APJ). Our team is on an ambitious transformation journey towards a future HP business with a significant portion of recurring revenues coming from profitable services and software offers.

We have made significant progress in the past years and are now ready to take a more rigorous approach to account management, enabling our sales and CSM teams with analytics to increase services/software penetration into our accounts.

Responsibilities
  1. Under the guidance of the Program Management/Operations leader and the CSM leader, develop and implement tools and dashboards/analytics to support the sales/CSM team.
  2. Support the teams in managing data collection (customer profiling information, sales activities, funnel tracking) to ensure it remains up-to-date.
  3. Present recommended analysis of the data in regular Management reviews.
Requirements
  1. Bachelor's degree in Business Administration or engineering with an interest in business.
  2. Between 0 and 2 years of experience, with internships related to the job content also valuable.
  3. Analytical and data analysis skills with a business background perspective.
  4. Good communication skills, both written and verbal.
  5. Fluent in English.
What We Offer
  1. Opportunity to work in an international organization with colleagues from diverse backgrounds.
  2. Diverse, continued internal growth and career opportunities, including HP's own learning platform and LinkedIn Learning.
  3. An attractive benefits package:
    1. Health & Life insurance.
    2. Lunch at reduced prices at our canteen/ticket restaurant vouchers.
    3. HP product discount.
  4. Work-life balance / flexible working hours.
  5. Women, Pride, Young employees, Sustainability, and DisAbility Just a few of our fantastic global business networks you can get involved with locally.
  6. We also dedicate time and resources to contribute to our community through Corporate Volunteering activities, including our onsite HP Charity day.
  7. Do you like to give back to the community? Then join one of our many volunteering teams or be a part of the incredible HP charity day held on site annually.
  8. Love sports? Then take advantage of our sports center (indoor and outdoor) with 25+ regular coordinated activities.
  9. We have an onsite Doctor and medical team for our employees, including services such as nutrition, physiotherapy, and general health.
  10. Printing Happy hour – from photographs to large posters. And hands-on workshops to print with the latest technology – from wall covers to 3D printed models.
  11. Dedicated lactation room.
  12. Our Women Network organizes activities such as Networking, the promotion of STEM vocations, talks on improving business acumen, work-life balance, and skills of the future.

Are you a good fit for this role? Let's discuss further.

Sales and Services Entity (ES11)

"}

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