Global Customer Support Technical Product Manager
hace 2 semanas
Roche is a leading research-focused healthcare group, dedicated to improving people's lives through innovative medical solutions. With a presence in over 100 countries, our team of experts is committed to pushing the boundaries of healthcare technology.
Job SummaryThe Technical Product Manager will be part of the Global Customer Support organization, focusing on the solutions developed by Roche Information Solutions (RIS) for the Clinical and Patient Insights area. This role will be responsible for ensuring seamless support and service delivery to customers.
Main Responsibilities- Develop and implement strategies to drive business results and customer value.
- Lead and empower Product Squads within the organization, fostering collaboration and breaking down silos.
- Enable the organization's New Ways of Working, promoting innovation and efficiency.
- Bachelor's or Master's degree in IT, Computer Science, Management Information Systems, or Clinical Biochemistry or Medical technical background with IT knowledge.
- At least 35 years of experience in providing customer services, including support, implementation, and training.
- Proven experience working in or with healthcare providers, ideally within the Roche business.
- Strong technical skills, including advanced troubleshooting on SaaS-based products, system administration, and virtualization.
- Excellent communication, organizational, and logical thinking skills.
- Ability to work independently on multiple tasks of broad scope with minimal guidance or supervision.
- Experience with managing in a matrix organization and Technical Product Management.
- Hands-on experience with system configuration and networking.
- Supporting APIs, HL7, FHIR for exchanging electronic health records.
- Fluent in English.
Based on business needs, both domestic and international travel may be required - up to 25%.
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