Customer Care Professional
hace 2 semanas
As a key member of our global team, you will play a vital role in supporting customers and sales teams across all forms of media. This on-site position is based in Barcelona and offers an exciting opportunity to develop your skills and contribute to the company's mission.
Key responsibilities include:
• Receiving and processing customer requests for price quotations, purchase orders, order changes, and adjustments;
• Building strong relationships with customers to provide exceptional service through various communication channels;
• Utilizing tools like internal shop and Sales Force to transfer quotations to SAP as orders;
• Overseeing the purchasing and tracking of goods on orders;
• Coordinating timely deliveries to meet customer needs and minimizing open orders at month-end;
• Monitoring open orders via ZSOS;
• Retrieving customer information, stock status, and purchase order status using LMS Shop/Sales Force.com and SAP;
• Collaborating with Business Units to obtain delivery information for scheduled shipments;
• Verifying credit status with the credit department and defining payment methods;
• Maintaining files of active orders and documenting changes, partial shipments, and credit changes;
• Preparing necessary paperwork and ensuring credits are created and issued;
• Processing sales orders within defined timelines and invoicing accordingly;
• Providing customers with quotations within specified deadlines;
• Purchasing parts from Business Units and third-party vendors and coordinating equipment returns for repair;
• Monitoring outstanding purchase orders from Business Units and third parties;
• Coordinating the processing of credit notes to customers;
The ideal candidate will possess knowledge and experience with SAP/ERP systems, be fluent in Spanish and English, and demonstrate strong time management and organizational skills. A continuous improvement mindset with a focus on customer satisfaction (both internal and external) is essential. Additional desirable qualities include fluency in Portuguese and experience in the biomedical/healthcare sector. Our winning team accelerates the real-life impact of tomorrow's science and technology by partnering with customers globally to help them solve complex challenges. For more information about Danaher, please visit www.danaher.com. At Danaher, we value diversity and the unique perspectives it brings to our workforce, workplace, and markets.
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