Customer Care Specialist

hace 2 semanas

L'Hospitalet de Llobregat, España Leica Biosystems A tiempo completo
Leica Biosystems’ mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. We’re a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you’re helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day.
Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.
Based in Barcelona LBS office, this is an on-site role that provides support to Customers and Sales teams in all forms and medias. This will include, but is not limited, to sales representative orders, and deployment to achieve financial and customer satisfaction objectives (internally and externally).
Main duties and responsibilities :
· Receive requests for price quotations, purchase orders, order changes, adjustments, applications directly from customers and dealers;
· Achieve and maintain rapport with customers to give them the best possible service in all types of media interactions;
· Use tools (such as internal shop and Sales Force) to transfer quotations made to SAP as an order;
· Responsible for purchasing and tracking of the goods on the order;
· Co-ordinate a timely delivery to meet the customer’s needs and minimizing the number of open orders at month end;
· Monitor open orders via ZSOS;
· Use LMS Shop/ Sales Force.com and SAP to retrieve customer information, stock status information, the status of purchase orders and to make changes on customer purchase orders;
· Work closely with BU(s) to get delivery information of scheduled shipments;
· Check with credit department concerning credit status of customer and defined payment method (pre-payment or on account);
· Maintain files of active orders and post activity such as change notices, scheduling changes, partial shipments, and credit changes to have all information up to date;
· Prepare paperwork (original purchase order, copies of invoice, and return goods memo) and ensure credits are created and issued;
· Process sales orders within defined timeline and invoice accordingly;
· Provide customers with quotations within defined timelines;
· Purchase parts from BU’s and third parties and co-ordinate return of equipment for repair to BU’s;
· Monitor outstanding purchase orders from BU’s and third parties;
· Co-ordinate processing of credit notes to customers.
Qualifications, attributes, skills :
· Knowledge experience with SAP / ERP Systems;
· Fluent Spanish and Englishwith strong time management and organizational skills;
· Continuous improvement mindset with a strong customer oriented (both internal and external);
It would be a plus:
· Fluency in Portuguese
· Experience in biomedical/healthcare sector
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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