Director of Onboarding

hace 1 mes


Madrid, Madrid, España Cloudbeds A tiempo completo

About the Role:

We are seeking an experienced Onboarding Strategy Lead to join our team at Cloudbeds. As a key member of our implementation team, you will be responsible for developing and implementing comprehensive onboarding strategies that align with our clients' needs and business objectives.

Key Responsibilities:

  • Develop and implement strategic onboarding programs that meet client needs and business objectives.
  • Drive the development of scalable onboarding processes to accommodate our growing client base.
  • Lead, mentor, and empower a team of Onboarding leaders.
  • Foster a culture of excellence, collaboration, and continuous improvement within the onboarding department.
  • Build strong relationships with key client stakeholders.

Requirements:

  • 3+ years of experience with onboarding or implementing customers, including managing multiple onboarding experiences based on unique customer segments.
  • 5+ years of SAAS experience required.
  • 3+ years with managing an Implementation team, with a demonstrated track record of workflow improvements and out-of-the-box thinking.
  • Excellent communication and interpersonal skills, with the ability to develop high performing teams and build rapport with clients and internal stakeholders.

What We Offer:

At Cloudbeds, we offer a dynamic and supportive work environment that fosters growth and development. Our team is passionate about delivering exceptional customer experiences, and we're committed to helping our employees thrive in their careers.

Why Join Us:

As a member of our team, you'll have the opportunity to work with a talented group of professionals who are dedicated to making a positive impact in the hospitality industry. We're proud to be an Equal Opportunity Employer that celebrates the diversity in our global team.



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