Port Operations Coordinator
hace 1 mes
As a Port Operations Agent with TUI, you will play a crucial role in ensuring the smooth and efficient handling of vessel operations at our port of calls.
Key Responsibilities- Coordinate with Cruise Lines, port authorities, and stakeholders to ensure seamless vessel operations, adhering to established protocols and policies.
- Manage vessel arrival/departure and berthing arrangements, collaborating with port authorities, terminal operators, security, government entities, and maritime service providers.
- Respond promptly to email requests from various regional accounts, attending to day-to-day issues and proposing workflow improvements to enhance productivity and efficiency.
- Facilitate vessel entry/clearance procedures, including customs, immigration, and health formalities, ensuring compliance with regulatory requirements and utilizing relevant systems for all entry/departure needs.
- Cultivate strong relationships with suppliers to deliver safe, healthy, and sustainable services.
- Maintain awareness of vessel movements, port conditions, and weather updates to anticipate operational challenges and minimize disruptions, effectively communicating with all parties involved.
- Compile and submit regular updates throughout the day for vessel operators and corporate managers, completing required sail reports as needed.
- Process sailing documents accurately and efficiently, ensuring timely completion and proper documentation storage.
- Participate in conference calls with vessels and/or cruise lines when necessary.
- Handle forward shipments, medical assistance, and lost luggage, providing tracking information and costs as requested.
- Provide medical support and follow-up for disembarked crew or guests, coordinating with respective departments and individuals.
- Receive and manage goods during dry dock periods, acting as an intermediary in customs clearance processes.
- Efficiently handle pre-alert notifications to ensure smooth processing.
We are seeking an individual with excellent communication skills in English, both written and oral. A good academic background, particularly in maritime studies, is desirable.
- Prior experience as a Port Agent and logistics professional is preferred.
- Strong problem-solving and analytical skills, with attention to detail and organizational abilities.
- Proficiency in Microsoft Office programs.
- A results-oriented approach, with a customer-centric mindset and decisive problem-solving abilities.
We provide:
- A competitive salary and benefits package as standard.
- Career progression opportunities within a global network spanning over 50 countries.
- The chance to develop your skills and knowledge as part of a diverse, international team.
- Access to free learning platforms and language lessons for personal growth.
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