Port Operations Coordinator

hace 1 mes


Cádiz, Cádiz, España TUI A tiempo completo
About the Role

As a Port Operations Agent with TUI, you will play a crucial role in ensuring the smooth and efficient handling of vessel operations at our port of calls.

Key Responsibilities
  • Coordinate with Cruise Lines, port authorities, and stakeholders to ensure seamless vessel operations, adhering to established protocols and policies.
  • Manage vessel arrival/departure and berthing arrangements, collaborating with port authorities, terminal operators, security, government entities, and maritime service providers.
  • Respond promptly to email requests from various regional accounts, attending to day-to-day issues and proposing workflow improvements to enhance productivity and efficiency.
  • Facilitate vessel entry/clearance procedures, including customs, immigration, and health formalities, ensuring compliance with regulatory requirements and utilizing relevant systems for all entry/departure needs.
  • Cultivate strong relationships with suppliers to deliver safe, healthy, and sustainable services.
  • Maintain awareness of vessel movements, port conditions, and weather updates to anticipate operational challenges and minimize disruptions, effectively communicating with all parties involved.
  • Compile and submit regular updates throughout the day for vessel operators and corporate managers, completing required sail reports as needed.
  • Process sailing documents accurately and efficiently, ensuring timely completion and proper documentation storage.
  • Participate in conference calls with vessels and/or cruise lines when necessary.
  • Handle forward shipments, medical assistance, and lost luggage, providing tracking information and costs as requested.
  • Provide medical support and follow-up for disembarked crew or guests, coordinating with respective departments and individuals.
  • Receive and manage goods during dry dock periods, acting as an intermediary in customs clearance processes.
  • Efficiently handle pre-alert notifications to ensure smooth processing.
About You

We are seeking an individual with excellent communication skills in English, both written and oral. A good academic background, particularly in maritime studies, is desirable.

  • Prior experience as a Port Agent and logistics professional is preferred.
  • Strong problem-solving and analytical skills, with attention to detail and organizational abilities.
  • Proficiency in Microsoft Office programs.
  • A results-oriented approach, with a customer-centric mindset and decisive problem-solving abilities.
About Our Offer

We provide:

  • A competitive salary and benefits package as standard.
  • Career progression opportunities within a global network spanning over 50 countries.
  • The chance to develop your skills and knowledge as part of a diverse, international team.
  • Access to free learning platforms and language lessons for personal growth.


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