Team Manager
hace 11 horas
At H&M Group, we are seeking a highly skilled and experienced Team Manager to join our Customer Service team. As a Team Manager, you will be responsible for leading a team of customer service representatives, providing guidance and support to ensure exceptional customer experiences.
Key Responsibilities:- Lead a team of customer service representatives to achieve sales and customer satisfaction targets.
- Develop and implement strategies to improve customer service quality and efficiency.
- Collaborate with the Operations Manager to ensure alignment with business objectives.
- Monitor and analyze customer feedback to identify areas for improvement.
- Provide coaching and training to team members to enhance their skills and knowledge.
- 3+ years of experience in a leadership role, preferably in a customer-facing environment.
- Proven track record of achieving sales and customer satisfaction targets.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong analytical and problem-solving skills.
- A competitive salary and benefits package.
- Opportunities for career growth and development.
- A dynamic and supportive work environment.
- Access to the latest technology and tools.
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