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Cruise Sales Expert

hace 2 meses

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About Costa Cruises Customer Hub

We are a dynamic and multicultural workplace, located in the heart of Barcelona, overlooking the Mediterranean sea. Our company, Costa Crociere, is part of Carnival Corporation, the world's number one tour operator. We are the largest Italian travel group and Europe's number one cruise operator with 70 years of tradition.

Our Mission

We strive to create a positive, diverse, stimulating, and intercultural environment where respecting colleagues and guests, as well as the communities, is our top priority. We believe in the power of open communication, transparency, and continuous development. We are committed to responsible innovation and sustainable cruising.

Our Values
  • Respect and inclusivity
  • Transparency and open communication
  • Continuous development and innovation
  • Sustainability and social responsibility
About the Role

We are looking for a Cruise Sales Expert to join our Customer Hub in Barcelona. As a key member of our team, you will be responsible for converting leads into sales by building trusting relationships with customers. You will manage multichannel active interactions to meet productivity goals and promote our brand to create amazing holiday experiences for our guests.

Responsibilities
  • Convert leads into sales through building trusting relationships with customers
  • Manage multichannel active interactions to meet productivity goals
  • Promote our brand to create amazing holiday experiences for our guests
  • Work collaboratively with the team to achieve sales targets
Requirements
  • Already based in the province of Barcelona
  • Fluent level of French or Italian with exceptional grammar and spelling skills, both spoken and written
  • High level of English or Spanish
  • Solid sales background
  • Previous customer-facing experience (B2B or B2C)
  • Prior experience in multi-channel customer support
  • Strong communication skills
  • Achievement and goal-oriented
  • Motivated and self-starter
Benefits
  • Full-time permanent contract
  • 39h per week
  • Base salary + unlimited sales bonus
  • Ticket restaurant
  • Hybrid work model
  • Opportunity to work from a cruise ship for one week
  • Two free cruises per year and great discounts for employees and family members
  • Free activities (Yoga, CrossFit, and many more)