Cruise Industry Specialist

hace 4 semanas


Barcelona, Barcelona, España Costa Cruises Customer Hub A tiempo completo
About Costa Cruises Customer Hub

We are a dynamic and multicultural workplace, located in the heart of Barcelona, overlooking the Mediterranean sea. Our team is passionate about delivering exceptional customer experiences and promoting a positive, diverse, and stimulating environment.

Job Description

We are seeking a highly motivated and experienced Cruise Expert to join our Customer Hub team in Barcelona. As a key member of our team, you will be responsible for converting leads into sales by building trusting relationships with customers.

Key Responsibilities:

  • Manage multichannel active interactions to meet productivity goals
  • Be the first ambassador of Costa, promoting our brand and creating amazing holiday experiences for our guests
Requirements

To be successful in this role, you will need:

  • Fluent level of French or Italian with exceptional grammar and spelling skills
  • High level of English or Spanish
  • Solid sales background and previous customer-facing experience
  • Prior experience in multi-channel customer support
  • Strong communication skills and achievement-oriented mindset
What We Offer

We offer a competitive salary, unlimited sales bonus, and a range of benefits, including:

  • Full-time permanent contract
  • 39 hours per week
  • Hybrid work model with one day of remote work per week
  • Opportunity to work from a cruise ship for one week
  • Two free cruises per year and great discounts for employees and family members
  • Free activities, including yoga and CrossFit

We are an equal employment opportunity/affirmative action employer and welcome applications from diverse candidates.



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