Cruise Industry Specialist
hace 4 semanas
We are a dynamic and multicultural workplace, located in the heart of Barcelona, overlooking the Mediterranean sea. Our team is passionate about delivering exceptional customer experiences and promoting a positive, diverse, and stimulating environment.
Job DescriptionWe are seeking a highly motivated and experienced Cruise Expert to join our Customer Hub team in Barcelona. As a key member of our team, you will be responsible for converting leads into sales by building trusting relationships with customers.
Key Responsibilities:
- Manage multichannel active interactions to meet productivity goals
- Be the first ambassador of Costa, promoting our brand and creating amazing holiday experiences for our guests
To be successful in this role, you will need:
- Fluent level of French or Italian with exceptional grammar and spelling skills
- High level of English or Spanish
- Solid sales background and previous customer-facing experience
- Prior experience in multi-channel customer support
- Strong communication skills and achievement-oriented mindset
We offer a competitive salary, unlimited sales bonus, and a range of benefits, including:
- Full-time permanent contract
- 39 hours per week
- Hybrid work model with one day of remote work per week
- Opportunity to work from a cruise ship for one week
- Two free cruises per year and great discounts for employees and family members
- Free activities, including yoga and CrossFit
We are an equal employment opportunity/affirmative action employer and welcome applications from diverse candidates.
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