Principal Network Engineer

hace 2 semanas


Barcelona, Barcelona, España Gartner A tiempo completo
About this role

We are seeking a highly skilled Principal Network Engineer to join our team at Gartner. As a key member of our network operations team, you will play a crucial role in ensuring the smooth operation of our conferences IT platforms and enterprise network.

Key responsibilities
  • Collaborate with network operations and engineering teams to troubleshoot and resolve complex network performance and reliability issues.
  • Utilize NPM tools to drive forensics on network performance and reliability issues that impact optimal end-user experience and/or application health.
  • Work closely with the Conference Network team and Enterprise Network team to maintain/enhance a comprehensive knowledge of the systems and infrastructure.
  • Monitor operational dashboards and alerts during conferences and respond to alerts.
  • Collaborate to develop/design chaos test cases that effectively simulate real-world scenarios, identify potential vulnerabilities, and areas for improvement.
  • Execute chaos tests, analyze using NPM, APM, and other monitoring tools to identify performance and stability issues.
  • Utilize breadth of knowledge and experience to accurately connect the dots between application and network performance issues.
  • Utilize strong network forensics knowledge to cross-train other IT engineers.
  • Use data-driven analysis to drive continuous improvement in network observability, performance, reliability, and resilience.
  • Perform analytics on previous incidents to understand root causes and use automation to detect problems faster, reduce the probability, and/or impact of problem recurrence where possible.
  • Support and drive advancement of our NPM tools and services.
  • Available to work flexible hours as required for operational support and during select conferences to ensure coordination among globally distributed teams.
  • Participate in on-call schedules, ensuring that issues are addressed promptly and effectively.
Requirements
  • 12+ years of information technology experience, with a desired 7+ years in a relevant network performance engineering role or similar position providing comprehensive support of critical multi-tier applications.
  • Deep understanding of AWS/Azure cloud, on-prem, and its most commonly used network-related services, OSI Framework, network protocols, network topologies, network components, OS, and corresponding performance indicators.
  • Proficiency in network packets analysis.
  • 5+ years' experience in working with NPM tools like Extrahop, Riverbed AppResponse, LiveAction, etc.
  • Experience working with Network Monitoring tools like PRTG, Solarwinds, etc.
  • Stay updated with industry trends and emerging technologies related to network performance and reliability optimization.
  • Experience in troubleshooting using APM tools such as Dynatrace or AppDynamics is desired.
  • Exceptional analytical, diagnostic, and problem-solving skills.
  • Ability to work independently with a high degree of initiative and determination.
  • Bachelor's degree or foreign equivalent degree in Computer Science or a related field required.


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