Hotel Operations Manager
hace 4 semanas
AccorHotel is seeking a highly skilled Hotel Operations Manager to lead the Ibis Malaga Centro team. As a key member of our management team, you will be responsible for ensuring exceptional hotel operations that prioritize customer satisfaction for guests, employees, corporate partners, and owners, while meeting or exceeding financial targets.
Key Responsibilities:
- Continuing with the repositioning of the hotel and transformation of the guest experience after the complete renovation of rooms, public areas, and F&B services.
- Leading as the primary strategic business leader, ensuring exceptional hotel operations that prioritize customer satisfaction for guests, employees, corporate partners, and owners, while meeting or exceeding financial targets.
- Upholding the highest quality of service and embodying the Ibis brand ethos.
- Enhancing RevPar through effective management of diverse sales channels.
- Inspiring the team by exemplifying the Heartist spirit.
- Ensuring excellence in our Accommodation & Catering offerings.
- Implementing and monitoring procedures to maintain high standards.
- Upholding labor relations, health, and safety regulations.
- Acting as a representative of AccorHotel and the hotel owner in all relevant matters.
- Proven experience in the hospitality industry.
- Strong customer orientation, commitment, and emotional intelligence.
- Credibility as a point of reference for hotel staff and stakeholders.
- Solid managerial skills to unite the team around shared objectives, with a focus on quality and financial goals.
- Fluency in Spanish and English; additional languages are a plus.
AccorHotel offers a range of benefits, including career development opportunities, health insurance, and a bonus scheme.
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