Healthcare Operations Expert
hace 7 días
About Us: Docplanner is the world's largest healthcare platform. Our mission is to make it easy for patients to find the perfect doctor and book an appointment with minimal hassle. We strive to create a seamless patient journey, providing support whenever needed. We also empower doctors to manage their practice efficiently and build their online reputation.
Salary: Competitive salary, adequate to your experience and skills (estimated at €60,000 - €80,000 per year in Barcelona), plus benefits
Job Description: As a Sales Operations Specialist, you will be responsible for monitoring revenue KPIs and ensuring the actual performance of expected tasks within daily operations. Your key responsibilities will include tracking business results, monitoring production KPIs concerning our CRM, and reporting directly to our Revenue Operation Manager.
Key Responsibilities:
- Create & update automations related to sales operations processes on the Clinics segment to ensure maximal effectiveness and operational perfection both in our CRM and in other areas.
- Gather and analyze data to understand problems and address them proactively.
- Supervise KPIs, metrics, and performance of local teams and provide actionable information and useful insights for team leaders and managers to improve productivity in all possible areas.
- Take an active part in strategic projects to ensure their success and maximize business impact.
- Train sales reps on the use of the CRM tool and the processes related.
- Rethink processes, detect bottlenecks, and be in constant pursuit of improvements of automations, KPIs, and tools to increase efficiency.
- Stakeholder management and collaboration with team members and members of other departments.
- Be the operational enabler to ensure leads are assigned and contacted promptly.
- Liaise with global teams to align processes with other countries.
Requirements:
- An undergraduate or master's degree (preferably in economics, statistics, business or related fields)
- 2 years or more of experience in sales, analytics, operations or other positions related to business development project management
- Spanish and English fluency
- Experience with CRM: Salesforce is a must
- Proficiency in Excel
- Analytical thinking and ability to create reports
- Excellent team working, interpersonal, and communication skills
- Huge ease of learning new tools and skills
- Proven analytical, evaluative, and problem-solving abilities
Benefits:
- Hybrid model for our HUB in Barcelona (we work at least 1 day in the office)
- Access to hundreds of gyms in Barcelona for a symbolic fee in collaboration with Wellhub
- Unlimited access to the Ifeel emotional wellness tool
- Free English classes
- Share options plan after 6 months working with us
- Day off on your birthday, so you can enjoy it as you like
Why Join Us: At Docplanner, we offer a career in an ambitious and fast-growing company, autonomy and impact on what you do, learning from some of the best people in the industry, and lots of data to analyze. You will be part of an amazing team that will welcome and support you along the way.
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