Regional Operations Manager

hace 3 días

Barcelona, Barcelona, España Flix Se A tiempo completo

We are seeking a highly motivated and driven Regional Operations Manager to join our team at Flix. This role will play a crucial part in shaping our operations, driving growth, and contributing to our success in Spain and France regions.

Key Responsibilities
  • Build and Maintain Partnerships: Establish and strengthen collaborations with local partners in the Basque Country and Catalonia, acting as their trusted point of contact.
  • Training and Development: Train and support drivers from our bus partners, ensuring alignment with our international quality standards.
  • Optimize Quality and Service: Adapt and continuously improve service and quality standards to meet the unique needs of the Spanish and French markets.
  • Operational Execution: Ensure the smooth launch of new bus lines and oversee their ongoing performance.
  • Cross-Functional Collaboration: Liaise with internal teams, including Line Planning, Business Development, Traffic Control, and support teams at HQ in Germany.
  • Customer Satisfaction: Manage and monitor the Net Promoter Score (NPS) for all bus partners operating in the Basque and Catalonia regions, ensuring high customer satisfaction.
  • Frequent Travel: This role requires regular travel to maintain strong relationships and ensure operational excellence.
Requirements
  • 3-6 years of operational experience in the travel, transportation, or logistics industry.
  • Experience in portfolio management, logistics, or the transportation/tourism industry is a plus.
  • Strong analytical and critical thinking abilities, with the capacity to multitask in a fast-paced environment.
  • Excellent communication and negotiation skills, with a proven ability to manage a variety of stakeholders, including terminal managers, drivers, and regional authorities.
  • An entrepreneurial mindset with a "hands-on" attitude, ready to contribute wherever needed to achieve company goals.
  • Passionate, proactive, and reliable, with the ability to work independently while being a collaborative team player.
  • Fluent in Spanish (mother tongue proficiency), fluent in English. French language skills is a big plus.

We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply.

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