Data-Driven Operations Specialist
hace 4 días
Company Overview
Docplanner has experienced rapid growth over the past few years, evolving from a small startup to a global company with diverse operations across various countries. This expansion has led to the development of highly personalized solutions for local markets.
Salary
The estimated salary for this position is around €60,000 - €80,000 per year, depending on location and experience.
Job Description
In this role, you will work closely with local structures across all countries, leveraging available data and tools to recommend strategic actions. You will analyze real-time performance metrics, identify areas for improvement, and develop targeted solutions to drive operational excellence.
Key Responsibilities:
- Drive data-driven decision-making on operational changes
- Own the relationship between the global operations team and local structures
- Propose and influence operational direction for local structures
- Manage KPIs and ensure achievement of set targets
- Improve customer care impact throughout the customer lifecycle
- Foster collaboration between CC and other departments (CS, sales, etc.)
- Facilitate alignment between local operations goals and the overall strategy of the global team
- Drive innovation within the department for operational-related initiatives
Required Skills and Qualifications
To succeed in this role, you will need:
- At least 2 years of experience in project management, analytics, operations, or business development
- Excellent communication skills
- Proactive and curious approach
- Ability to work with numbers and people equally
- Proficiency in Excel and familiarity with SQL, Python, or R
- Analytical thinking and report creation skills
- Experience with CRM systems (Salesforce preferred)
- Strong problem-solving mindset
- Fluency in English (C1 level minimum)
Benefits
We offer a flexible remuneration and benefits system via Flexoh, including:
- Restaurant card
- Transportation card
- Kindergarten support
- Training tax savings
Additionally, you will have access to:
- Share options plan after 6 months
- True flexibility and work-life balance
- Remote-first or hybrid work model
- Flexible working hours
- Paid time off according to your location of work
- Additional paid holiday on your birthday or work anniversary
Health Comes First
We prioritize employee well-being with:
- Health insurance according to your location of work
- Access to iFeel, a mental wellness platform offering online counseling and support
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