Customer Service Representative with German Language Skills
hace 3 semanas
We are seeking a highly skilled Customer Service Representative with German language proficiency to join our team. As a key member of our customer-centric team, you will be responsible for providing exceptional customer service to our clients.
Key Responsibilities:- Handle incoming customer requests via phone and email
- Record call details in case management systems and provide timely responses and resolutions to customers
- Resolve requests or incidents that require advanced technical expertise
- Address product-specific issues, particularly related to audio equipment and applications
- Stay updated on applications specific to user needs
- Ensure service requests are resolved and properly documented in the case management system
- Keep customers informed on the status and progress of their queries
- Monitor and follow up on all open requests in the queue
- Escalate potential service issues to the appropriate level when necessary
- Native or fluent in German, both verbal and written, with proficiency in English (minimum B2 level)
- At least 1 year of experience in a customer service role, ideally in technical support
- Strong customer service skills
- Advanced IT knowledge, particularly in signal path connectivity, wireless networking, and audio/visual products
- Proficiency in both Windows and Mac environments
- Strong understanding of customer care and the ability to manage and implement process changes
- Competitive remuneration package based on experience, skills, and performance
- Fully remote work from anywhere in mainland Spain
- Work schedule: Monday to Friday, 09:00 AM - 06:00 PM (39 hours per week, with 2 days off)
- Join a dynamic, creative team with a positive and friendly work environment
- Access to guidance and tools to help you achieve your full potential
We are dedicated to supporting your growth by providing the tools and resources you need to succeed and advance within our company. If you are dedicated to providing excellent customer service and are eager to contribute to a supportive team environment, we invite you to apply.
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Customer Service Representative with German Language Skills
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Málaga, Málaga, España Salve Consulting A tiempo completoCustomer Service Representative with German Language SkillsWe are seeking a highly skilled Customer Service Representative with German language proficiency to join our team. As a key member of our customer-centric team, you will be responsible for handling incoming customer requests via phone and email, resolving technical issues, and providing exceptional...
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Málaga, Málaga, España Salve Consulting A tiempo completoCustomer Service Representative Job DescriptionWe are seeking a skilled Customer Service Representative with German language proficiency to join our team. This role involves handling incoming customer requests via phone and email, resolving issues, and providing excellent support.Key Responsibilities:Handle incoming customer requests via phone and...
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Málaga, Málaga, España Salve Consulting A tiempo completo{"title": "Customer Support Representative with Norwegian Language Skills", "description": "Job SummaryWe are seeking a highly skilled Customer Support Representative with Norwegian language proficiency to join our customer-focused team. As a key member of our team, you will be responsible for providing exceptional customer service and support to our...
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Málaga, Málaga, España Salve Consulting A tiempo completo{"title": "Customer Support Representative with Norwegian Language Skills", "description": "Job SummaryWe are seeking a highly skilled Customer Support Representative with Norwegian language proficiency to join our customer-focused team. As a key member of our team, you will be responsible for providing exceptional customer service and support to our...
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