Multilingual Customer Support Specialist

hace 3 semanas


Lleida, Lérida, España Newco Communications A tiempo completo

At Newco Communications, we're on the lookout for an exceptional French-speaking individual to join our customer support team as a Multilingual Customer Support Specialist. This exciting opportunity allows you to leverage your language skills and passion for delivering outstanding customer experiences.

The Role:

You will be working closely with our customers to resolve their inquiries related to credit card transactions, ensuring seamless interactions and maintaining the security of sensitive data. Your expertise in French (native level) and English will enable you to communicate effectively with clients from diverse backgrounds.

Your Key Responsibilities:

• Handle customer inquiries regarding secure payment methods, credit card balances, and changes to account information.

• Analyze potentially fraudulent transactions and provide solutions to prevent future issues.

• Utilize strong communication and problem-solving skills to resolve customer concerns efficiently.

Requirements:

• Native-level proficiency in French (spoken and written) and good command of English.

• High school diploma or equivalent qualification is necessary.

• Previous customer service experience is beneficial but not mandatory.

Benefits:

We offer a competitive salary of $40,000-$50,000 per year, depending on experience, to ensure financial stability. Additionally, our comprehensive benefits package includes opportunities for internal growth and career progression, extensive paid training, exciting incentives, and a healthy work-life balance. We value diversity and promote a positive, inclusive work environment where everyone feels valued and supported.



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