Senior Customer Success Specialist
hace 5 días
Are you a driven professional with a passion for delivering exceptional customer experiences?
About the Role:
We are seeking a Senior Customer Success Specialist to join our team in Argentina. As a key member of our account management group, you will be responsible for building and maintaining strong relationships with our clients, driving retention, expansion, and advocacy throughout their journey with Avature.
Your Key Responsibilities:
- Manage a portfolio of high-value customers, providing proactive support and strategic guidance to ensure their success with our solutions.
- Conduct regular business reviews, analyzing client needs and developing targeted recommendations to enhance their experience.
- Collaborate with internal teams to stay up-to-date on new system functionalities and use cases, ensuring seamless integration and maximum value for clients.
- Foster open communication channels, holding regular calls with clients to discuss ongoing projects, solution health, and potential enhancements.
- Develop and maintain deep knowledge of Avature's solutions, including future capabilities, to provide expert advice and drive business growth.
What You'll Need:
To succeed in this role, you'll need:Fluent English language skills.A permanent residency in Argentina.Excellent verbal and written communication skills.Strong analytical and problem-solving abilities, with a focus on delivering results-driven solutions.Proven ability to work independently and as part of a team, with a self-motivated and driven approach to achieving goals.
About Us:
Avature is a leading enterprise SaaS solution provider for global talent acquisition and talent management. We're committed to delivering high-quality engineering and customer service, with a strong focus on innovation and quality engineering. Our private cloud platform has become the product choice for very large global organizations, with 26 releases per year and a reputation for excellence.
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