Customer Retention Specialist
hace 5 días
A LITTLE BIT ABOUT BOLDR Boldr is a global company dedicated to delivering exceptional client experiences while fostering dignified, meaningful work in communities worldwide. We are a diverse team united by our desire to connect like-minded individuals with shared values for impactful results. With over 1,000 team members across five countries, we aim to expand our workforce to over 5,000 people by 2027.
**MEANINGFUL CONNECTIONS START WITH AUTHENTICITY**
We thrive by being curious and dynamic, combining ambitious vision with operational excellence. At the heart of successful partnerships lies empathy.
YOUR ROLE AS STUDENT RE-ENGAGEMENT MANAGER
You will identify and reach out to extended students who dropped from the program. Your primary goal is to reengage these students and provide personalized guidance for their successful return to the extended course. You will act as an advocate for students, offering support throughout the re-entry process.
WHAT YOU WILL DO:
- Identify and contact extended students who dropped out of the program to understand their reasons for departure.
- Develop customized re-engagement strategies addressing each student's specific concerns and needs.
- Act as the primary point of contact for dropped students, providing ongoing support and guidance during the re-entry process.
- Collaborate with the Student Success team to develop initiatives improving student retention and reducing drop rates in the extended course.
- Maintain accurate records of re-engagement efforts and student interactions, ensuring timely follow-ups and documentation.
- Provide information about resources, academic support services, and financial aid options to facilitate the re-entry process.
- Assist students in completing necessary paperwork and enrollment procedures to re-enroll in the extended course.
- Collaborate with other departments, including Finance and Academic Advising, to ensure a smooth transition for re-entering students.
- Monitor students' progress upon re-entry, identifying potential challenges, and providing proactive support to enhance their success.
- Share insights and feedback with relevant teams to continuously improve the re-engagement process and overall student experience.
WHO WE ARE LOOKING FOR
We seek a curious and authentic individual who is passionate about client satisfaction. The ideal candidate is a self-starter, motivated, and results-driven team player with excellent interpersonal skills. They should be able to function effectively in a fast-paced environment and quickly learn new skills to meet the organization's needs. An analytical mind with attention to detail is essential for this role.
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