IT Infrastructure Specialist

hace 3 semanas


Sevilla, Sevilla, España Solera A tiempo completo

About the Role

Solera is seeking an experienced IT Support Specialist to join our team in Sevilla, Spain. As a key member of our technology team, you will be responsible for providing top-notch support to our employees, ensuring they have the tools and resources they need to succeed.

  • Provide technical support for our IT infrastructure, including desktops, laptops, mobile devices, and other equipment.
  • Assist with the onboarding and offboarding of new employees, ensuring a seamless transition.
  • Troubleshoot software and hardware issues, developing creative solutions to complex problems.
  • Support our office technology platforms, including wireless and wired networks, conference room technology, and automation systems.
  • Collaborate with our Asset Lifecycle Team to ensure efficient asset management.
  • Stay up-to-date with the latest software and technologies, including Microsoft 365 and other enterprise applications.

Key Responsibilities

  • Provide exceptional customer service, responding to support requests in a timely and professional manner.
  • Collaborate with our IT team to resolve complex technical issues.
  • Develop and maintain documentation for our IT processes and procedures.
  • Participate in security audits and ensure compliance with SOX and ISO standards.

Requirements

  • Minimum 2 years of experience in MacOS and iOS support in a corporate environment.
  • Minimum 5 years of experience in Windows support in a corporate environment.
  • Strong understanding of Mac and PC hardware, iOS hardware, and related accessories.
  • Familiarity with Microsoft 365 and other enterprise applications.
  • Excellent communication and problem-solving skills.

What We Offer

  • A dynamic and innovative work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • The chance to work with a global leader in data and software services.


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