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IT Manager
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Job Summary
We are seeking a highly skilled and experienced IT Manager to join our team at Accor Hotels. As a key member of our operations team, you will be responsible for ensuring the integrity of all IT-related systems and ensuring that all IT-related hardware and software at our hotels are functioning properly.
Key Responsibilities
- Implement Information Technology solutions to our hotels in accordance with corporate Information Technology standards, strategies, and priorities.
- Manage the day-to-day IT activity at our hotels, ensuring all standards are followed.
- Assist end-user problems for all departments within the hotel.
- Comply with the company's IT Security Policy as it pertains to hardware, software, security/data safety.
- Support the hotel's stand-alone systems, including but not limited to, systems connected to the Network, point of sales systems, all related interfaces, file server, UPS related devices, etc.
- Work and consult with hardware and software vendors to setup and maintain all required equipment.
- Ensure that the usage and installation of software is in accordance with the software licensing laws.
- Supervise and monitor all IT-related hardware and software installations.
- Ensure that critical hotel data is secured, backed up on a daily basis and in line with stated corporate standards and best practices.
- Plan, coordinate and implement periodical preventive maintenance schedule for all IT-related hardware and software.
- Follow up and control hotel systems compliance according to corporate Information Technology standards/policies and PCI information security standard.
- Balance operational, administrative and colleague needs.
- Follow departmental policies and procedures.
Requirements
- Experience in luxury resorts will be an advantage, with a minimum of 5 years of experience in luxury resorts.
- Oral and written fluency in Spanish and English.
- Thrives in large-scale operations and high-volume operations.
- Team player with outstanding interpersonal skills, with the ability to communicate with all levels of stakeholders.
- Service-oriented with an eye for details, passion and innovative for IT.
- Flexible and able to embrace and respond to change effectively.
- Self-motivated and energetic, with the ability to set priorities.
- Commitment to professional values – brand conscious.