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Field Service Engineer

hace 2 meses

Barcelona, Barcelona, España Werfen A tiempo completo

About the Role

We are seeking a highly skilled and experienced Field Service Engineer to join our team at Werfen. As a Field Service Engineer, you will be responsible for providing technical support and service to our clients in the designated area.

Key Responsibilities

  1. Provide technical support and service to clients, including installation, maintenance, and repair of medical equipment.
  2. Manage workflow and client interfacing to ensure timely and efficient service delivery.
  3. Communicate and interact with other members and departments of the company to ensure smooth workflow and proper incident reporting.
  4. Collaborate with sales and marketing teams to identify and address customer needs.
  5. Act autonomously and escalate any situation that may impact customer expectations.
  6. Assertive and clear communication with customers and co-workers.

Requirements

  1. Bachelor's degree or equivalent technical qualifications in electrical/mechanical engineering or physical sciences.
  2. 2 to 5 years of work experience in a service or technical department of high-end Life Sciences or medical capital equipment.
  3. Desirable to have data analysis skills, Excel, pivot tables.
  4. Working knowledge and ability to test and troubleshoot electrical analog and digital circuits, computer hardware, and a minimum of pneumatics experience.
  5. Fluent reading and writing in English and able to hold a basic technical conversation.
  6. Fluent Spanish language speaking and understanding.
  7. Driver license.

Skills and Competencies

  1. Interest and affinity for technical activities.
  2. Curious and eager to learn.
  3. Systemic, holistic, and hands-on approach.
  4. Proactive, organized, and resolute.
  5. Oriented to customer service.
  6. Able to empathize with customer needs and expectations.
  7. Analytical skills.
  8. IT skills.

Travel Requirements

Up to 80% of time.