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Customer Service and Sales Director
hace 1 mes
As a Community Sales Manager at IWG, you will be responsible for the smooth running of your Regus centre while finding ways to increase sales and revenue. This will involve motivating your team to create a great working environment to ensure customer satisfaction and retention.
A Typical Day
You will start the day with an informal team talk over coffee, to plan the day and make sure everyone's prepared. With one eye always on reception, you will see members turning up and also the first meeting rooms guests arriving. You will welcome them and take them to their meeting room, show them the facilities and help them set up their WiFi connections and AV system for their presentation.
Later, you will have a meeting to learn more about a new member and get to understand his business needs. You will think about the other businesses in the centre and how you might be able to introduce him to a couple that may be of interest at the networking event later in the week.
A large company is taking a whole floor of the centre and is moving in next week. You will run through the move in detail with the reception team, ensuring the welcome kit is prepared, and all badges and keys are ready for handing over.
At lunchtime, a couple will walk in enquiring about coworking membership. You will offer them a coffee and give them a tour of the centre, explaining all the benefits of Regus membership.
Later in the afternoon, you will host a monthly operations meeting for Community Sales Managers from your local cluster of centres, along with the regional Operations Manager.
After the meeting, you will do a final walk around the building, speaking with members, asking how their day went as they start to wind down and head for home.
About You
We are looking for someone who has the experience and aptitude to manage a smooth running operation. You will need to be an accomplished multitasker, able to pre-empt issues before they become problems, and keep a team motivated and focused on service excellence.
