International Education Coordinator
hace 1 semana
Are you a detail-oriented individual with excellent communication skills? We are seeking a Program Assistant to join our dynamic team at IE University. This role involves providing administrative support for the smooth running and delivery of our programs. The successful candidate will be responsible for managing communication flows, supporting program logistics, and ensuring a high standard of service for students and faculty.
The salary for this position is approximately €40,000 per annum, depending on qualifications and experience. As a transformative educational institution, we empower students to make their mark on the world by providing them with the skills, knowledge, and environment needed to succeed. Our spirit of innovation and entrepreneurship has allowed us to drive change and stay at the cutting edge of higher education.
In this role, you will work closely with the Program Management team to carry out all administrative tasks necessary for the program's success. You will manage email communication, respond promptly to student queries, and coordinate with other departments to resolve administrative issues. Your duties will include processing expense reports, managing logistics for program deliveries, compiling and updating databases with student information, and preparing reports and presentations.
Key Responsibilities:
- Provide exceptional customer service to students and professors, addressing queries and concerns with empathy and professionalism.
- Manage a high volume of emails and respond promptly to student inquiries.
- Liaise and coordinate with other departments (Registrar, Planning, etc.) on various administrative matters.
- Process internal expense reports and manage logistics for program deliveries, including catering, extracurricular events, and travel arrangements.
- Compile and update databases with student information.
- Contribute to the preparation and editing of reports and presentations.
- Analyze existing data-gathering systems and procedures to support their improvement and development of new ones.
- Produce and translate documents, briefing papers, reports, and presentations to support directors in their tasks.
- Support short, medium, and long-term projects related to logistics, planning, and communication with various departments.
- Handle sensitive information, including grades and ethics committee matters, with precision.
- Address concerns and queries from faculty and front-office colleagues, providing quick and effective solutions.
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