Service Delivery Manager

hace 2 semanas

Sevilla, Sevilla, España The Workshop A tiempo completo
Job Overview

The Workshop is seeking a highly skilled Service Delivery Manager to join our team. As a key member of our Service Management team, you will be responsible for ensuring the smooth operation of our Service Management Tooling platforms, providing high availability of tools, platforms, and services maintained by the SM Tool Team, and ensuring that measurable KPIs are set for all service management-related processes and procedures.

Key Responsibilities

Ensure the setup and administration of the ITSM tooling is managed.
Actively and effectively cooperate with internal (local, regional, global) and external contacts and stakeholders.
Build and maintain excellent relationships with internal and external partners, suppliers, and third parties.
Regular reviews on vendors' support activities to ensure the service level required by the organization.
Continuously seek opportunities to develop operational efficiency through process improvement and automation/integration.
Develop the organization and people, facilitate learning and knowledge sharing organization.

Requirements

Background in IT (Software Engineering or equivalent is strongly preferred) with 5+ years of experience on IT delivery with a good high-level understanding of technology and the IT architecture landscape.
BSc/MSc Degree in Computer Science, Business Information Systems, Computing and Systems Development, or similar.
Excellent English written and verbal communication skills, capable of working with people at all levels within and external to the business.
Experience working in a Matrix Management environment.
Previous experience working within an agile environment and relevant management tools (MS Project, Jira, Confluence and other structured project management tools).
Knowledge of Agile or iterative methodologies and terminology.
Experience with integrations with Manage Engine ITSM a plus.
Experience in an IT role with responsibilities in planning and team management.
Experience managing and leading IT teams and/or workgroups on a Technical delivery.
Experience in use of APIs, evaluation of service catalogues to fit the business requirements.
Good communication skills and business engagement.
Experience working with distributed teams and building relationships with stakeholders.
Creative, proactive, logical and innovative and will not just accept the status quo.

What's in it for you

Inspiring and fulfilling work at an innovative and values-driven company creating cutting-edge tech.
Attractive salary and customizable benefits package.
Flexible working hours and ways of working.
Contemporary and accessible office environments with a range of workplace perks.
Six weeks' paid leave for every four years of service.
Relocation package for you and your family including soft-landing package services to help you settle in (applicable in Spain, if you are moving from a different city/country).
Being part of a team with a forward-looking, international mindset and agile working practices.

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