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Client Support Specialist
hace 2 meses
We are seeking a highly skilled and customer-focused Client Support Specialist to join our team at Minacs. As a key member of our client-facing team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.
Key Responsibilities- Provide timely and effective support to clients via various communication channels, including phone, email, and chat.
- Resolve client issues and concerns in a professional and courteous manner, ensuring a high level of customer satisfaction.
- Collaborate with internal teams to resolve complex client issues and provide solutions that meet their needs.
- Stay up-to-date on product knowledge and industry trends to provide informed support to clients.
- Meet or exceed performance metrics and targets, including first call resolution, customer satisfaction, and average handle time.
- Bachelor's degree in a related field, such as business, communications, or customer service.
- Minimum 2 years of experience in a customer-facing role, preferably in a call center or customer support environment.
- Excellent communication and interpersonal skills, with the ability to work effectively with clients and internal teams.
- Strong problem-solving and analytical skills, with the ability to resolve complex client issues.
- Proficient in Microsoft Office and other productivity software.
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
