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Holiday Rental Support Expert
hace 2 meses
About Us
At Sin nombre, we're a leading global provider of innovative solutions for the holiday rental industry. With over 20 years of experience, we've established ourselves as a trusted partner for property managers and owners alike.
Job Summary
We're seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our support team, you'll be responsible for delivering exceptional customer service and ensuring our clients receive the best possible experience.
Key Responsibilities
- Request Management: Manage and resolve customer requests in a timely and efficient manner, escalating complex issues to our technical team as needed.
- Incident Resolution: Follow up on incidents and ensure customer satisfaction, working closely with our technical team to resolve issues.
- Product Knowledge: Develop advanced knowledge of our products and services, enabling you to provide expert support and guidance to our clients.
- Team Support: Collaborate with our global team to provide support in other markets as needed, ensuring a seamless customer experience.
- Translation and Localization: Translate online support content for new product launches and assist with localization efforts.
- Event Support: Provide support at customer events and conferences, ensuring a positive experience for our clients.
- Market Development: Contribute to market development and system adaptation efforts, helping us stay ahead of the competition.
Requirements
- Language Skills: Native or bilingual in English, with a high level of Spanish proficiency.
- Attitude and Skills: Proactive and positive attitude, with a strong service orientation and a passion for customer care.
- Desirable Skills: Knowledge of additional languages, such as Portuguese, Italian, or French, and a restless, creative approach to problem-solving.
What We Offer
- Stable Full-Time Contract: A stable and secure employment contract with opportunities for growth and development.
- Competitive Salary: A competitive salary of 20k, with opportunities for bonuses and performance-related rewards.
- Training and Development: Ongoing training and development opportunities, including free language lessons and training on industry-specific tools and skills.
- Flexible Working Hours: Flexible working hours and a hybrid working system, allowing you to balance work and personal life.
- Work-Life Balance: A range of benefits to support work-life balance, including childcare allowance, flexible remuneration plans, and carsharing opportunities.
- Dynamic and Multicultural Environment: A dynamic and multicultural work environment, with over 24 nationalities represented.
Our Values
We're a company that values collaboration, communication, and continuous learning. We're looking for like-minded individuals who share our passion for delivering exceptional customer experiences.
