Product Specialist Associate Role
hace 3 semanas
About the Role:
Empowered to shape a brighter way, we are seeking a Product Specialist Associate to join our Leasing & Capital Markets Technology Group. As a key member of our team, you will support a specific product or group of related products, championing data integrity and participating in the improvement of our technology through our product delivery processes.
Key Responsibilities:
• Respond as the first line of defense to support cases/chats/phone calls from users of supported product(s).
• Triages and manages case workflows in our service tools, including feedback loops for feature pre-prioritization.
• Shepherds the workflow of escalations with the technology teams, while maintaining a seamless experience for the end-user.
• Utilizes Generative AI, specifically JLL GPT, to support and optimize specific tasks and initiatives within the organization.
• Responsible for technology on-boarding for new hires and off-boarding for terminated employees.
• Documents case resolution and leverages existing documentation to ensure a consistent experience for end-users.
• Organizes, updates, and maintains documentation of processes for supported product(s), including user-facing support processes and workflows, end-to-end product support workflows, UAT Testing workflows, Enhancement/Defect prioritization workflows, system outage protocols, and comm templates.
• Executes operational service benchmarks like response time, handle time, resolution time, and CSAT scores.
Requirements:
• Comfort with documentation tools or willingness to learn (Confluence, as an example).
• Intermediate Knowledge of Microsoft suite (Office, Word, Excel, Outlook, Teams, Planner).
• Basic knowledge of Excel reporting/querying large datasets; or willingness to learn.
• Willingness and ability to learn new or tangential technology products to supported product(s).
• Knowledge of Azure DevOps, Jira, ServiceNow, and Salesforce is preferred.
• Advanced English and secondary language fluency in speaking, reading, and writing is required.
• Demonstrable experience of product support or real estate experience; and/or experience in supported Leasing business line(s) or functions.
• Commercial Real Estate business experience is strongly preferred.
• People skills.
• Commitment to Excellence in customer/user support.
• Excellent interpersonal, communication, problem-solving, and organizational skills.
• Understands sense of urgency, upholds swift response times as required by the business(es)/function(s) being supported.
• Ability to work independently, unsupervised, and as a team player.
-
Product Specialist Associate
hace 4 semanas
Madrid, Madrid, España Jones Lang Lasalle Incorporated A tiempo completoAbout the RoleThe Product Specialist Associate supports a specific product or group of related products within the Leasing & Capital Markets Technology Group. They are responsible for supporting users and clients for issue resolution directly, championing data integrity, and participating in the improvement of our technology through our product delivery...
-
Product Specialist Associate
hace 4 semanas
Madrid, Madrid, España Jones Lang Lasalle Incorporated A tiempo completoAbout the RoleThe Product Specialist Associate supports a specific product or group of related products within the Leasing & Capital Markets Technology Group. This role is responsible for providing exceptional support to users and clients, ensuring timely issue resolution, and contributing to the improvement of our technology through product delivery...
-
Senior Product Owner Role
hace 6 días
Madrid, Madrid, España Signicat A tiempo completoJob Overview:We are seeking an experienced Digital Identity Specialist to join our team as a Senior Product Owner. In this role, you will be responsible for managing the product roadmap, owning the product strategy, and driving the development of innovative solutions to enhance product value.About the Position:This is an exciting opportunity to join a...
-
Product Specialist Associate
hace 1 semana
Madrid, Madrid, España Jones Lang Lasalle Incorporated A tiempo completoAbout the RoleThe Product Specialist Associate supports a specific product or group of related products within the Leasing & Capital Markets Technology Group. They are responsible for supporting users and clients for issue resolution directly, championing data integrity, and participating in the improvement of our technology through our product delivery...
-
Administrative Services Associate Role
hace 2 semanas
Madrid, Madrid, España Cbre A tiempo completoAbout CBRE Administrative ServicesAt CBRE, we are seeking a skilled Administrative Services Associate to join our team. This role is ideal for individuals who thrive in fast-paced environments and possess excellent organizational skills.Job Summary:The Administrative Services Associate will provide administrative support to various areas of the business,...
-
Associate Financial Institutions Specialist
hace 1 mes
Madrid, Madrid, España Ing A tiempo completoAbout the Role:We are seeking a talented Associate to join our FI Sector Coverage Team of Wholesale Banking Spain & Portugal. As an Associate Financial Institutions Specialist, you will support Senior Bankers in the origination and execution of new deals in Spain & Portugal and abroad with FI clients.Key Responsibilities:Support Senior Bankers in the...
-
Product School Seeks Paid Media Strategist
hace 1 semana
Madrid, Madrid, España Product School A tiempo completoAbout the RoleWe're looking for a skilled Paid Media Manager to join our marketing team at Product School. As the global leader in Product Management certifications, we empower people to build better products and deliver better results. Our company has established an incredible product with a strong product-market fit, and we need your expertise to...
-
Credit Product Specialist
hace 1 mes
Madrid, Madrid, España S&P Global A tiempo completoAbout the Role: Grade Level (for internal use): 11Credit Product Specialist - EuropeThis is an exciting opportunity to contribute to the growth and development of our Credit and Risk Solutions commercial team. As a Credit Product Specialist, you will play a critical role in helping Sales Specialists monetize and leverage our capabilities, providing expertise...
-
European Investment Associate Role
hace 6 días
Madrid, Madrid, España Riversidecompany A tiempo completoRiverside Company Overview The Riverside Company is a global private equity firm that advises on investments in growing medium-sized businesses. Since its inception, the company has made over 1,000 transactions and its current international portfolio comprises more than 140 companies. Riverside focuses on the middle market, typically with an enterprise...
-
Product Leadership Role
hace 3 semanas
Madrid, Madrid, España Novicap A tiempo completoAbout the RoleWe are seeking a Product Manager to join our team at Novicap. As a Product Manager, you will play a key role in delivering real, measurable business value through our products, to both our demanding client base and Novicap. You will be responsible for turning customer and business needs into product development or product improvements.Key...
-
Product Specialist
hace 1 mes
Madrid, Madrid, España Jll A tiempo completoJLL supports the Whole You, personally and professionally.We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.Whether you've got deep experience in commercial real estate, skilled trades, and technology, or...
-
Retail Store Associate
hace 6 días
Madrid, Madrid, España Sézane A tiempo completoWe are seeking a highly motivated and customer-focused Retail Store Associate - Customer Experience Specialist to join our team in Madrid, Spain.The estimated salary for this role is approximately €25,000 - €35,000 per year, depending on experience and qualifications.About the RoleThis is an exciting opportunity to work with a dynamic fashion brand like...
-
Product Marketing Specialist
hace 1 mes
Madrid, Madrid, España Celonis A tiempo completoWe are seeking a Product Marketing Specialist to join our team at Celonis, the global leader in Process Mining technology. As a Product Marketing Specialist, you will be responsible for defining and executing product positioning, messaging, and launches for our platform. You will work closely with our product management team to strategize and launch new...
-
Product Specialist
hace 1 mes
Madrid, Madrid, España Saphetor A tiempo completoAbout the RoleWe are seeking a highly skilled Product Specialist to join our team at Saphetor. As a Product Specialist, you will play a key role in the development and maintenance of our product line, working closely with cross-functional teams to create product specifications that fit our company goals.Key ResponsibilitiesParticipate in the functional...
-
Project Enablement Specialist
hace 5 días
Madrid, Madrid, España BTS A tiempo completoAt BTS, we're seeking a highly skilled and organized Project Enablement Specialist to join our team. As a key player in our operations, you'll play a vital role in ensuring the smooth delivery of our projects.
-
Sales Associate
hace 2 semanas
Madrid, Madrid, España Jd A tiempo completoAs a Sales Associate - Outdoor Retail Specialist at GO Outdoors, you will be responsible for delivering exceptional customer service and creating an unbeatable shopping experience. With our focus on innovation and authenticity, we are committed to helping people step into the outdoors and make the most of their leisure time.The role involves engaging with...
-
Product Leadership Specialist
hace 1 semana
Madrid, Madrid, España Kingmakers A tiempo completoJob Title:Product Leadership SpecialistJob Description:About the Role:KingMakers is seeking an experienced Product Leadership Specialist to lead the iGaming product domain. This is a critical role that requires strategic thinking, leadership skills, and a customer-centric approach.Key Responsibilities:Lead the iGaming product organization, supervising and...
-
Sustainability Product Specialist
hace 4 semanas
Madrid, Madrid, España Mygwork A tiempo completoAbout the Role: We are seeking a highly skilled Sustainability Associate to join our Regulatory Product Management team in Madrid. As a key member of our Sustainable1 business, you will play a critical role in the development, buildout, and launch of new regulatory & reporting products.The Impact: You will work closely with internal stakeholders and external...
-
Retail Product Development Specialist
hace 2 semanas
Madrid, Madrid, España Jd A tiempo completoJob OverviewWe are seeking a highly motivated and detail-oriented Retail Product Development Specialist to join our team. As a key member of our merchandising department, you will play a crucial role in driving business growth and profitability.
-
Clinical Research Associate
hace 1 mes
Madrid, Madrid, España Boston Scientific A tiempo completoJob Summary:As a Clinical Research Associate - Site Start-Up Specialist at Boston Scientific, you will play a critical role in supporting the Global Clinical Operations Center of Excellence. Your primary responsibility will be to conduct site start-up activities for clinical trials, ensuring compliance with regulatory requirements and company policies. This...