IT Leadership Role for CRM Platform Expertise
hace 4 días
Galderma, a leading dermatology company, is seeking an experienced IT Senior Manager to oversee the management of its CRM systems and customer service technologies. Located in Barcelona, this role offers a unique opportunity to work with a global team and contribute to the company's growth and innovation momentum.
Job DescriptionWe are looking for a skilled IT Product Manager to lead the end-to-end product management of our CRM systems and customer service technologies. The successful candidate will ensure alignment with business goals, oversee the implementation of governance practices, and manage the outsourced support team responsible for CRM system maintenance and user support.
Key Responsibilities:- Define the product vision, strategy, and roadmap for the CRM system and customer service technologies, aligning with the company's goals and objectives.
- Work closely with business stakeholders to gather and prioritize requirements, ensuring the CRM and customer service systems meet their needs.
- Manage the product lifecycle for CRM and customer service technologies from concept to retirement, including planning, development, testing, deployment, and ongoing maintenance.
- Implement and oversee governance processes for CRM and customer service technologies, ensuring compliance with industry standards and regulatory requirements.
The ideal candidate will have strong experience in managing IT architecture and outsourced support teams within a regulated environment. They will also possess excellent communication and relationship management skills, as well as demonstrated project and budget management skills.
Benefits and CompensationWe offer a competitive compensation package, including a salary of approximately €90,000 per annum, a bonus structure, and an extended benefit package. You will also be able to work in a hybrid work culture and participate in feedback loops to establish a personalized career path. As a growing company, we believe in ownership from day one and empower everyone to grow and take on accountability.
How to ApplyTo apply for this exciting opportunity, please send your CV in English. If your profile matches the requirements, we will invite you for a first virtual conversation with Talent Acquisition. The next step is a virtual conversation with the hiring manager, followed by a panel conversation with the extended team.
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