Technical Problem Solver for Appian Platform
hace 2 semanas
**About Appian**
We are a company that values technology and innovation. Our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are.
In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication.
These values guide our actions and shape our culture every day. When you join us, you'll be part of a passionate team that's dedicated to accomplishing hard things.
**Job Title: Associate Solution Engineer**
This role provides an opportunity to learn in an environment that values cross-functional collaboration and is committed to personal and professional growth.
We want to revolutionize the way people work, and in doing so, we develop the Appian platform to be simple so our customers can thrive.
The start date for this role will be in Summer 2025.
**What We're Looking For**
We're looking for a technical problem solver who loves figuring out how things work. As an Associate Solution Engineer, you'll be a resident expert on the inner workings of the Appian platform and gain full-stack experience that will translate into any technical career.
If you're someone qualified to be a software developer, but that role isn't for you - then this role could be perfect for you.
You'll touch every layer of the Appian platform; from data analysis to creative problem solving and you'll tackle the most challenging technical problems while mitigating all of our customers' concerns.
**A Typical Day**
A typical day for this role would involve:
- Troubleshoot incidents with customers over a virtual meeting (screen-share)
- Meet with internal teams to investigate issues and brainstorm troubleshooting solutions that allow understanding or reproduction of platform issues.
- Collaborate with Appian source-code developers to resolve platform issues
- Submit feature enhancements on behalf of Appian customers
- Configure supported custom configurations in Appian Cloud
- Write Root Cause analysis reports for high priority incidents that have been resolved
**What You Need to Be Successful**
To be successful in this role, you'll need strong technical skills, a curious mindset, and the ability to convey complex technical information to audiences with different backgrounds.
Our estimated salary for this role is $80,000 per year, based on industry standards and location.
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