Marketing Campaign Coordinator

hace 3 semanas


Barcelona, Barcelona, España Trip A tiempo completo

Job Title: Marketing Campaign Coordinator

About Trip.com Group:
As a leading travel services provider, Trip.com Group is expanding its team in the Philippines to make its presence even more vibrant in Asia and the global market.

Job Responsibilities:
Volume forecast for the next 3-6-12 months, staffing, and scheduling based on the forecasted volume
Responsible for creating efficient schedules, processing and managing overtime and under time
Achieve daily, weekly, monthly & quarterly service level and efficiency goals
Watch over real-time queues and make real-time skilling changes
Monitor handling times and adherence SLA under/over achievement
Constantly monitor staff movements in line with forecast plan
Provide recommendations on changes/improvements to ensure that SLAs are met

Requirements:
Bachelor's degree in Management, Comms, and/or any relevant field
At least 3 years workforce management experience in customer service environment; travel/tourism industry preferred
Excellent written and verbal English communication skills; ability to speak Mandarin is a plus
Proven expertise in understanding the intricacies of forecasting and how to build a robust plan that accommodates for variation
Good computer skills and knowledge of MS Office tools
Strong strategic thinking; ability to work proactively
Positive and forward-thinking attitude; diligent and results-oriented
Strong customer-oriented mindset; organization and time management skills

Why Join Us:
As a Marketing Campaign Coordinator at Trip.com Group, you will have the opportunity to work with a dynamic team and contribute to the company's growth and success.



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