Dutch Speaking Quality Assurance Expert
hace 2 semanas
Explore a fulfilling career as a Dutch Speaking Quality Assurance Expert with Recruitment Direct, where you'll have the opportunity to make a meaningful impact on customer experience. We're looking for a skilled and detail-oriented professional to join our team in Riga, Latvia.
Gross Salary: €2000 per month
Job Responsibilities:
- Conduct thorough audits on customer interactions to ensure exceptional quality standards are met
- Perform root cause analysis to identify areas for improvement and implement corrective actions
- Monitor individual and team performance to optimize quality metrics and provide actionable insights
Feedback & Coaching:
- Provide constructive feedback to CSAs based on data-driven observations
- Offer coaching sessions to enhance performance and align it with operational goals
Collaboration:
- Participate in internal and external calibration sessions to refine quality standards
- Engage with stakeholders and customers to gather feedback and improve overall customer experience
Reporting & Improvement:
- Analyze data to identify trends and suggest continuous improvements
- Assist in developing reports to track quality metrics and inform business decisions
Support & Training:
- Handle customer calls and support escalations with professionalism and empathy
- Participate in training sessions to deepen understanding of client needs and business processes
Requirements:
- Proficiency in Dutch (C1 level) and English (B1+ or higher)
- Strong attention to detail and accuracy in monitoring and logging data
- Excellent problem-solving and analytical skills to drive quality improvements
- Effective communication and interpersonal skills to engage with teams and stakeholders
- Advanced computer literacy and ability to multitask across various systems
- Friendly, optimistic, and self-motivated approach with a service-oriented mindset
Benefits:
- Clean criminal record and no payment defaults or credit issues
- Flexibility to work shifts or part-time arrangements (where legally applicable)
This role is ideal for individuals who prioritize customer satisfaction, possess strong analytical skills, and can communicate effectively in a team environment. If you're a motivated and detail-focused professional seeking a challenging role, apply now
-
Business Quality Assurance Expert
hace 2 semanas
Barcelona, Barcelona, España Softbank Investment Advisers (Sbia) A tiempo completoAbout TravelPerkAs a hyper-growth SaaS business travel platform and pioneer in the future of business travel, we're revolutionizing the industry with our all-in-one platform. This innovative solution gives travelers the freedom they want while providing companies with the control they need, saving time, money, and hassle for everyone.Job DescriptionThe...
-
Business Quality Assurance Expert
hace 2 semanas
Barcelona, Barcelona, España Softbank Investment Advisers (Sbia) A tiempo completoAt Softbank Investment Advisers (Sbia), we're redefining the future of business travel with our cutting-edge SaaS platform, TravelPerk. As a French-speaking Quality Assurance Specialist, you'll play a vital role in ensuring seamless customer experiences across our global network of outsourced hubs.About UsWe're a pioneer in the business travel industry,...
-
German Speaking Quality Assurance Expert
hace 6 días
Barcelona, Barcelona, España Msx International A tiempo completoJob Description">We are seeking a highly skilled German speaking Quality Assurance Specialist to join our team in Barcelona. In this role, you will be responsible for ensuring the quality of customer service interactions and providing feedback and recommendations to improve agent performance.">Main Responsibilities:">">Monitor and evaluate customer service...
-
Dutch Speaking Sales Expert
hace 2 semanas
Barcelona, Barcelona, España Cross Border Talents A tiempo completoWe are seeking a talented Dutch Speaking Sales Expert to join our dynamic sales team in Barcelona.Job Summary:This exciting opportunity is perfect for those who enjoy connecting with people and have a knack for sales. As a Dutch Speaking Sales Expert, you will be responsible for building strong relationships with customers, promoting our products and...
-
Software Quality Assurance Expert
hace 5 horas
Barcelona, Barcelona, España Tui A tiempo completoAbout the JobWe are seeking a highly skilled Software Quality Assurance Expert to join our team. As part of a cross-functional team, you will play a crucial role in delivering high-quality software applications.Responsibilities:Develop and execute quality strategies at scaleDesign and maintain efficient automated test setupsWork with Product Owners to ensure...
-
Quality Assurance Expert
hace 1 mes
Barcelona, Barcelona, España Qualifyze GmbH A tiempo completoAbout the RoleWe are seeking a skilled Quality Assurance Expert to join our team at Qualifyze GmbH. As a key member of our Quality Team, you will play a vital role in ensuring that our auditing processes meet the highest quality standards.The ideal candidate will have a strong background in quality assurance, preferably in a GxP environment, and excellent...
-
Quality Assurance Expert
hace 2 semanas
Barcelona, Barcelona, España Dow Jones & Company, Inc. A tiempo completoDow Jones & Company, Inc. is a global leader in providing comprehensive sources for petroleum pricing and news information. As a QA Specialist, you will play a crucial role in ensuring the reliability and efficiency of our complex IT systems and tools. With huge amounts of data being handled on a daily basis, we require a skilled professional to contribute...
-
German-Speaking Quality Assurance Specialist
hace 2 semanas
Barcelona, Barcelona, España Multilingual Jobs Worldwide A tiempo completoWe are seeking a German-speaking quality assurance specialist for our client in Riga, Latvia.Job Description:As a quality assurance specialist, you will play a crucial role in ensuring the high-quality customer service experience across various channels. Your responsibilities will include:Monitoring and evaluating call and email transactions to identify...
-
Quality Assurance Expert
hace 6 días
Barcelona, Barcelona, España Lrqa Group A tiempo completoUnlock your professional potential with our Future Lead Auditor Programme at Lrqa Group. We believe in investing in our people to help them thrive in their careers. Our Auditor Academy is a transformative programme designed to transition professionals with industry experience into an Auditor role. Our mission is to empower and invest in your skills,...
-
German Speaking Quality Assurance Expert
hace 2 semanas
Barcelona, Barcelona, España Recruitment Direct A tiempo completoAbout the Role: We are seeking a detail-oriented and analytical German-speaking Quality Analyst to join our team in Athens, Greece. As a key player in the quality assurance process, you will monitor, evaluate, and improve the performance of customer service advisors to ensure compliance with operational standards. Your role will be vital in identifying...
-
Dutch Speaking Marketing Expert
hace 1 semana
Barcelona, Barcelona, España Eco Plus Solutions Ab A tiempo completoEstablished in the heart of Berlin, Eco Plus Solutions Ab is a pioneering social media firm dedicated to empowering businesses and brands to succeed in the digital realm. Our cutting-edge technologies and innovative solutions enable companies to forge meaningful connections with their audiences. As we continue our rapid expansion, we are seeking a skilled,...
-
Senior Quality Assurance Expert
hace 2 semanas
Barcelona, Barcelona, España Msx International Inc. A tiempo completoAbout the RoleAs a Senior Quality Assurance Expert, you will be responsible for evaluating and improving the quality of customer service interactions to ensure compliance with project guidelines and high-quality service delivery.This role involves close collaboration with the customer service team and team leaders to identify areas for improvement, ensuring...
-
Finnish Language Quality Assurance Expert
hace 2 semanas
Barcelona, Barcelona, España Recruitment Direct A tiempo completoAbout the Job:We're seeking a skilled Finnish Language Quality Assurance Expert to ensure the highest standards of quality in our customer interactions. Based in Riga, Latvia, this role involves rigorous quality control and assurance to deliver exceptional customer experiences.Key Responsibilities:- Conduct regular audits on customer interactions to identify...
-
Business Quality Assurance Manager
hace 1 semana
Barcelona, Barcelona, España Softbank Investment Advisers (Sbia) A tiempo completoAbout TravelPerkTravelPerk is a hyper-growth SaaS business travel platform and a pioneer in the future of business travel. Its all-in-one platform gives travelers the freedom they want whilst providing companies with the control they need, saving time, money, and hassle for everyone.Job DescriptionThe Vendor Management Office team is seeking a...
-
Senior Quality Assurance Expert
hace 4 días
Barcelona, Barcelona, España Tüv Rheinland A tiempo completoJob Description We are seeking a seasoned Senior Quality Assurance Expert to lead our testing efforts and ensure the highest standards of software quality. As part of our team, you will design and execute comprehensive test cases, collaborate with cross-functional teams, and drive process improvements.ResponsibilitiesDevelop and implement effective test...
-
Quality Assurance Expert for External Operations
hace 6 horas
Barcelona, Barcelona, España Coty A tiempo completoAbout CotyCoty is the world's largest beauty company with a portfolio of iconic brands across fragrance, color cosmetics, skin care, and body care. With a global presence in over 150 countries, Coty is committed to social causes, diversity, and environmental sustainability.About the RoleWe are seeking a Quality Assurance Expert for External Operations to...
-
Business Quality Assurance Professional
hace 6 horas
Barcelona, Barcelona, España Travelperk A tiempo completoAbout TravelPerk, a pioneering SaaS business travel platform, we're on a mission to revolutionize the future of business travel. Our all-in-one platform empowers travelers with freedom while providing companies with the control they need. By streamlining processes and enhancing user experiences, we save time, money, and hassle for everyone involved.Job...
-
Barcelona, Barcelona, España Recruitment Direct A tiempo completoJob Overview: Recruitment Direct is seeking a skilled Senior Quality Assurance Specialist to join our team in Riga, Latvia. As a key member of our quality assurance team, you will play a critical role in ensuring exceptional customer experiences across our German-speaking operations.
-
Barcelona, Barcelona, España Unilabs A tiempo completoUnilabs seeks a skilled Quality Assurance Expert for Quality Management Systems to ensure the company's medical services maintain robust quality processes and compliance. This role involves overseeing documentation processes, developing policies, and supporting the implementation and management of an online eQMS platform.About the JobWe are looking for a...
-
Dutch Speaking Financial Services Experts
hace 4 días
Barcelona, Barcelona, España Recruitment Direct A tiempo completo**About the Role:**Dutch-speaking customer service professionals are sought after by Recruitment Direct to work in a prominent financial institution in Athens, Greece or remotely. This position offers an exciting opportunity to develop a career in banking and enjoy a competitive salary with bonuses and benefits.**Key Responsibilities:**Provide high-quality...