Dutch Speaking Quality Assurance Expert

hace 2 semanas


Barcelona, Barcelona, España Recruitment Direct A tiempo completo

Explore a fulfilling career as a Dutch Speaking Quality Assurance Expert with Recruitment Direct, where you'll have the opportunity to make a meaningful impact on customer experience. We're looking for a skilled and detail-oriented professional to join our team in Riga, Latvia.

Gross Salary: €2000 per month

Job Responsibilities:

- Conduct thorough audits on customer interactions to ensure exceptional quality standards are met
- Perform root cause analysis to identify areas for improvement and implement corrective actions
- Monitor individual and team performance to optimize quality metrics and provide actionable insights

Feedback & Coaching:

- Provide constructive feedback to CSAs based on data-driven observations
- Offer coaching sessions to enhance performance and align it with operational goals

Collaboration:

- Participate in internal and external calibration sessions to refine quality standards
- Engage with stakeholders and customers to gather feedback and improve overall customer experience

Reporting & Improvement:

- Analyze data to identify trends and suggest continuous improvements
- Assist in developing reports to track quality metrics and inform business decisions

Support & Training:

- Handle customer calls and support escalations with professionalism and empathy
- Participate in training sessions to deepen understanding of client needs and business processes

Requirements:

- Proficiency in Dutch (C1 level) and English (B1+ or higher)
- Strong attention to detail and accuracy in monitoring and logging data
- Excellent problem-solving and analytical skills to drive quality improvements
- Effective communication and interpersonal skills to engage with teams and stakeholders
- Advanced computer literacy and ability to multitask across various systems
- Friendly, optimistic, and self-motivated approach with a service-oriented mindset

Benefits:

- Clean criminal record and no payment defaults or credit issues
- Flexibility to work shifts or part-time arrangements (where legally applicable)

This role is ideal for individuals who prioritize customer satisfaction, possess strong analytical skills, and can communicate effectively in a team environment. If you're a motivated and detail-focused professional seeking a challenging role, apply now



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