Senior Quality Assurance Expert

hace 2 semanas


Barcelona, Barcelona, España Msx International Inc. A tiempo completo

About the Role

As a Senior Quality Assurance Expert, you will be responsible for evaluating and improving the quality of customer service interactions to ensure compliance with project guidelines and high-quality service delivery.

This role involves close collaboration with the customer service team and team leaders to identify areas for improvement, ensuring adherence to quality standards and continuous improvement of processes.

Main Responsibilities

  • Quality Monitoring: Regularly review and assess customer service interactions (calls, emails, chats) to ensure agents meet quality standards and follow correct procedures.
  • Performance Evaluation: Analyze individual and team performance, providing actionable feedback and recommendations for improvement to both agents and team leaders.
  • Compliance Checking: Ensure all customer interactions comply with internal guidelines, legal requirements, and industry standards.
  • Process Auditing: Conduct regular audits of customer service processes to ensure efficiency, accuracy, and alignment with project objectives and KPIs.
  • Reporting and Documentation: Prepare detailed quality reports on agent performance, highlighting trends, areas for improvement, and successes.
  • Continuous Improvement: Proactively suggest improvements to processes, tools, and workflows to enhance customer experience and streamline operations.

Requirements

We are looking for a candidate with:

  • Native/bilingual German language and advanced knowledge of English (minimum level B2)
  • In-depth understanding of quality assurance processes and methodologies, particularly in a customer service environment.
  • Strong verbal and written communication skills to provide clear, constructive feedback and collaborate with agents and team leaders.
  • Analytical skills with the ability to identify trends, interpret data, and provide insights that contribute to improved performance.
  • Experience in coaching and developing agents to enhance their skills.
  • Ability to identify inefficiencies in customer service processes and recommend practical solutions.

What We Offer

As a Senior Quality Assurance Expert at Msx International Inc., you will receive a competitive salary of $80,000 per annum. Additionally, you will have access to a range of benefits, including:

  • A comprehensive training plan to enhance your skills and knowledge.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Recognition and reward for outstanding performance.


  • Barcelona, Barcelona, España Tüv Rheinland A tiempo completo

    Job Description   We are seeking a seasoned Senior Quality Assurance Expert to lead our testing efforts and ensure the highest standards of software quality. As part of our team, you will design and execute comprehensive test cases, collaborate with cross-functional teams, and drive process improvements.ResponsibilitiesDevelop and implement effective test...


  • Barcelona, Barcelona, España Red Global A tiempo completo

    Job Title: Senior ABAP Developer Lead - Quality Assurance ExpertAbout the Company:Red Global is a leading provider of SAP implementation services. Our team has extensive experience in delivering high-quality solutions to clients worldwide.Job Description:We are seeking an experienced Senior ABAP Developer Lead with a strong background in QA to lead our...


  • Barcelona, Barcelona, España Tüv Rheinland A tiempo completo

    Company OverviewTüv Rheinland is a leading international testing and certification company. About the RoleWe are seeking an experienced Senior Quality Assurance Expert to lead our test management team. Job DescriptionThe successful candidate will oversee all aspects of test management, ensuring our software meets the highest standards.Designing effective...


  • Barcelona, Barcelona, España Dentsu Aegis Network A tiempo completo

    **About Dentsu Aegis Network**Dentsu Aegis Network is a global media and digital marketing communications network for modern, fragmented audiences. For over 35 years, we have helped businesses grow through innovative, effective solutions that deliver exceptional results.We're currently seeking an experienced Senior Software Quality Assurance Engineer to join...


  • Barcelona, Barcelona, España Softbank Investment Advisers (Sbia) A tiempo completo

    About TravelPerkAs a hyper-growth SaaS business travel platform and pioneer in the future of business travel, we're revolutionizing the industry with our all-in-one platform. This innovative solution gives travelers the freedom they want while providing companies with the control they need, saving time, money, and hassle for everyone.Job DescriptionThe...


  • Barcelona, Barcelona, España Qualifyze GmbH A tiempo completo

    About the RoleWe are seeking a skilled Quality Assurance Expert to join our team at Qualifyze GmbH. As a key member of our Quality Team, you will play a vital role in ensuring that our auditing processes meet the highest quality standards.The ideal candidate will have a strong background in quality assurance, preferably in a GxP environment, and excellent...

  • Quality Assurance Expert

    hace 2 semanas


    Barcelona, Barcelona, España Dow Jones & Company, Inc. A tiempo completo

    Dow Jones & Company, Inc. is a global leader in providing comprehensive sources for petroleum pricing and news information. As a QA Specialist, you will play a crucial role in ensuring the reliability and efficiency of our complex IT systems and tools. With huge amounts of data being handled on a daily basis, we require a skilled professional to contribute...


  • Barcelona, Barcelona, España Lrqa Group A tiempo completo

    Unlock your professional potential with our Future Lead Auditor Programme at Lrqa Group. We believe in investing in our people to help them thrive in their careers. Our Auditor Academy is a transformative programme designed to transition professionals with industry experience into an Auditor role. Our mission is to empower and invest in your skills,...


  • Barcelona, Barcelona, España Novartis Farmacéutica A tiempo completo

    Role OverviewWe are seeking a highly experienced Global GMP Senior Quality Assurance Expert to join our team at Novartis. This is an exceptional opportunity to be part of our Global Auditing function, building upon and maintaining our exceptional standards.This role comes with a flexible location and we are ready to hire the successful candidate in their...


  • Barcelona, Barcelona, España Workato A tiempo completo

    Workato is a leader in enterprise orchestration, transforming technology complexity into business opportunity. As a Senior Quality Assurance Engineer, you will be part of the Quality Engineering team that ensures the highest quality standards for our products. We are looking for a talented engineer to join us in this mission.We believe in fostering a...


  • Barcelona, Barcelona, España Dentsu Aegis Network Ltd. A tiempo completo

    At Dentsu Aegis Network Ltd., we are seeking a skilled Senior Quality Assurance Specialist to join our team. This is an exciting opportunity for someone who wants to develop their End to End Software Quality Assurance (SQA) skills in an Agile environment. The selected candidate will work closely with our development teams, project stakeholders, and product...


  • Barcelona, Barcelona, España Recruitment Direct A tiempo completo

    About the Job:We're seeking a skilled Finnish Language Quality Assurance Expert to ensure the highest standards of quality in our customer interactions. Based in Riga, Latvia, this role involves rigorous quality control and assurance to deliver exceptional customer experiences.Key Responsibilities:- Conduct regular audits on customer interactions to identify...


  • Barcelona, Barcelona, España Fx Digital A tiempo completo

    Fx Digital seeks a Senior Quality Assurance Specialist to join our team in Barcelona. As a passionate advocate for quality, you will play a pivotal role in ensuring the impeccable standard of work delivered across various projects. Reporting to the QA Manager, you will be responsible for writing robust test plans and cases, enforcing quality assurance...


  • Barcelona, Barcelona, España Novartis A tiempo completo

    Are you passionate about ensuring the highest quality in pharmaceutical products?About the RoleWe are seeking a highly skilled Senior Quality Assurance Professional to join our team at Novartis, located in Barcelona Palafolls. As a key member of our Quality Assurance department, you will play a crucial role in maintaining the high standards of quality that...


  • Barcelona, Barcelona, España Novartis A tiempo completo

    Company OverviewSandoz, a leader in the global generic and biosimilar medicines sector, aims to improve access to affordable healthcare. With a strong commitment to innovation and sustainability, we strive to make a positive impact on people's lives.Job DescriptionWe are seeking a highly skilled Senior Quality Assurance Specialist to join our team at our...


  • Barcelona, Barcelona, España Softbank Investment Advisers (Sbia) A tiempo completo

    At Softbank Investment Advisers (Sbia), we're redefining the future of business travel with our cutting-edge SaaS platform, TravelPerk. As a French-speaking Quality Assurance Specialist, you'll play a vital role in ensuring seamless customer experiences across our global network of outsourced hubs.About UsWe're a pioneer in the business travel industry,...


  • Barcelona, Barcelona, España Dow Jones A tiempo completo

    Job OverviewDow Jones, a leading provider of news and business information, is seeking a skilled Senior Quality Assurance Engineer to join its OPIS team. The ideal candidate will have 0-2 years of experience in customer service or a related field and be able to think abstractly to find bugs quickly.


  • Barcelona, Barcelona, España Recruitment Direct A tiempo completo

    At Recruitment Direct, we are looking for a skilled Senior Quality Assurance Specialist to join our team in Athens, Greece. This exciting opportunity is perfect for an analytical and detail-oriented individual who wants to make a real impact in the quality assurance process.About the RoleWe are seeking a highly motivated and experienced Quality Assurance...


  • Barcelona, Barcelona, España Fx Digital A tiempo completo

    This is a full-time role based out of our office in Barcelona. We can only consider applicants who are able to work 3 days per week from the office.As a Senior Quality Assurance Specialist at FX Digital, you will be responsible for ensuring the quality of work delivered meets an impeccable standard across the board. You will report to the QA manager, who...

  • Senior Auditor

    hace 1 semana


    Barcelona, Barcelona, España Amazon A tiempo completo

    About the RoleAudit and Insight team at Amazon is seeking a dedicated, hardworking, and highly analytical Senior Auditor to join their team. As an expert in quality assurance, you will be responsible for auditing program level defects, analyzing and reporting on defect data and trends.Key Responsibilities:- Conduct thorough audits of transactions,...