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Group Manager Operations Lead
hace 2 meses
About the Role
The Group Manager Operations will oversee a team of digital content associates and front-line team managers, responsible for delivering on business goals related to content publishing, quality, and data labelling. This role requires expertise in one or more processes or functions, operating with a high level of autonomy, and effectively managing operations and catalogue managers.
Key Responsibilities
- Manage a 40-50 member team, including 3+ front-line team managers, to deliver on business goals.
- Define operational metrics aligned with business goals and establish processes for measuring, tracking, and driving continuous improvement.
- Track key metrics continuously, identify risks and gaps, and efficiently manage resources.
- Identify and evaluate areas of opportunity against business requirements.
- Analyse defects and develop programs to fix root causes, escalating when required.
- Review Standard Operating Procedures (SOP), processes, and tools to recommend changes that have a positive impact on quality measures.
- Provide regular coaching and feedback to direct reports to help them develop functional and leadership capabilities.
- Exhibit and promote a culture of putting customers first.
About the Team
The Prime Video Global Operations team partners with various stakeholders across Prime Video to oversee asset deliveries, system processing, and assembly, and on-time, defect-free, and complete content publishing to Prime Video's global audience.
