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IT Operations Team Lead
hace 2 meses
Job Summary:
We are seeking a skilled IT Operations Team Lead to oversee our IT operations in Ortigas, Antipolo, and Tarlac. The ideal candidate will have extensive experience in managing BPO/IT/ITES environments and a solid understanding of ISO and ITIL frameworks.
Key Responsibilities:
- Supervise 24x7 site operations and staff.
- Manage shift workload and escalate resource needs to management.
- Oversee IT operations, handle escalations, and manage ticketing.
- Be available on-call 24x7.
- Lead Incident, Request, Change, and Escalation processes with a focus on performance and service improvement.
- Support infrastructure activities and problem resolution.
- Coordinate with departments to align with business processes.
- Monitor IT systems to support project growth.
- Conduct gap analysis of existing and required infrastructure.
- Manage and coordinate the Site/NOC team.
- Communicate networking issues effectively with clients and employees.
Requirements:
- 8-12 years of experience in managing BPO/IT/ITES environments.
- Certifications: CCNA, ITIL, MCSE preferred.
- Knowledge of Data Centers, Active Directory, Windows Server, IIS, SQL, and web services.
- Experience with LAN/WAN networking protocols, MPLS, SIP Trunks, and telephony systems.
- Strong IP troubleshooting skills (TCP/IP, NAT, DHCP, DNS).
- Excellent leadership, people management, and communication skills.
- Ability to multitask, analyze problems, and manage a team effectively.
