Customer Support Specialist with Norwegian Language Skills

hace 3 semanas


Madrid, Madrid, España Wibit Consulting & Services (WibitCS) A tiempo completo

Job Title: Customer Support Representative with Norwegian

Location: Qormi, Malta (office) or remote from anywhere in Malta

Employment Type: Full-time

Remuneration: Base salary

Job Description:

We are seeking a Customer Support Representative with Norwegian language skills to join our team at Wibit Consulting & Services (WibitCS). As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients via email, while maintaining a positive, empathetic, and professional attitude.

Key Responsibilities:

  • Respond to customer inquiries via email on all topics related to the online marketplace
  • Follow communication procedures and policies
  • Evaluate and make decisions in accordance with defined policies and guidelines

Requirements:

  • Native or fluent in Norwegian both verbal and written, with good command in English
  • Flexible and able to make quick decisions in a dynamic environment
  • Conscientious and reliable, with a commitment to our core values
  • Eagle-eyed with great attention to detail
  • Empathy towards people, as you will be working to secure the online safety of our customers and their users
  • Ideal interest in marketplaces, shared economy, and new technology
  • Previous experience in content moderation, customer care, and/or online business is a plus

Benefits:

  • An opportunity to make a positive impact on the digital world
  • A stimulating and rewarding job in a fast-moving, innovative, and international tech company
  • Career opportunities within a management or expert field
  • Additional vacation days
  • Free fruit, tea, and coffee if you prefer working in the office
  • Ability to work from home when working late shifts and weekends
  • Free day transport to the office from certain areas within Malta
  • Team performance bonus and working from home allowance
  • Corporate discounts for gym memberships, shops, and taxis
  • Private Health Insurance, eye care tests, health, and well-being professional support
  • Refer a friend bonus scheme
  • Comprehensive training and constant feedback
  • Fun events, great colleagues, and a fresh, playful workplace with a variety of cultures
  • Relocation packages for international applicants


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