Customer Support Specialist with Norwegian Language Skills
hace 3 semanas
Job Title: Customer Support Representative with Norwegian
Location: Qormi, Malta (office) or remote from anywhere in Malta
Employment Type: Full-time
Remuneration: Base salary
Job Description:
We are seeking a Customer Support Representative with Norwegian language skills to join our team at Wibit Consulting & Services (WibitCS). As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients via email, while maintaining a positive, empathetic, and professional attitude.
Key Responsibilities:
- Respond to customer inquiries via email on all topics related to the online marketplace
- Follow communication procedures and policies
- Evaluate and make decisions in accordance with defined policies and guidelines
Requirements:
- Native or fluent in Norwegian both verbal and written, with good command in English
- Flexible and able to make quick decisions in a dynamic environment
- Conscientious and reliable, with a commitment to our core values
- Eagle-eyed with great attention to detail
- Empathy towards people, as you will be working to secure the online safety of our customers and their users
- Ideal interest in marketplaces, shared economy, and new technology
- Previous experience in content moderation, customer care, and/or online business is a plus
Benefits:
- An opportunity to make a positive impact on the digital world
- A stimulating and rewarding job in a fast-moving, innovative, and international tech company
- Career opportunities within a management or expert field
- Additional vacation days
- Free fruit, tea, and coffee if you prefer working in the office
- Ability to work from home when working late shifts and weekends
- Free day transport to the office from certain areas within Malta
- Team performance bonus and working from home allowance
- Corporate discounts for gym memberships, shops, and taxis
- Private Health Insurance, eye care tests, health, and well-being professional support
- Refer a friend bonus scheme
- Comprehensive training and constant feedback
- Fun events, great colleagues, and a fresh, playful workplace with a variety of cultures
- Relocation packages for international applicants
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