User Research Lead
hace 1 mes
Telefónica S.A. is seeking a passionate and experienced User Research Lead to join our Customer Digital Product area. As a key member of our product discovery and strategy definition team, you will play a crucial role in driving digitalization to our clients, leveraging our customer-preferred channel and proven digital platform.
Responsibilities:- Plan, coordinate, and execute high-impact user research that addresses key user needs and challenges.
- Lead the development and implementation of research strategies, suggesting appropriate approaches and methodologies to gain valuable insights into users.
- Conduct qualitative and quantitative studies, including interviews, focus groups, user tests, workshops, surveys, and data analysis.
- Collaborate closely with product design, development, and management teams to translate research findings into practical, user-centric solutions.
- Effectively communicate research findings to different audiences, including internal teams and external stakeholders.
- Mentor and support other user researchers within the team, fostering professional growth and skill development.
- Demonstrated experience in leading user research in agile environments.
- In-depth knowledge of both qualitative and quantitative user research methods and techniques.
- Excellent verbal and written communication skills in Spanish and English.
- Strong analytical skills and ability to synthesize complex data into clear, actionable insights.
- Experience using tools such as UserZoom, Miro, Figma, Jira, and Confluence for research and team collaboration.
- Ability to work effectively in a multidisciplinary and collaborative team environment.
- Results-oriented and ability to manage multiple projects and priorities simultaneously.
- Excellent time management skills and ability to meet proposed deadlines.
- Work in a dynamic team and be part of challenging projects that will allow you to play a leading role in the transformation of the company.
- An interesting package of social benefits (luncheon vouchers, health, life, and accident insurance, pension plan, flexible compensation plan).
- A flexible working environment with hybrid models of face-to-face and telecommuting.
- Access to a wide range of continuous learning opportunities for you to grow with us.
- Participate in volunteering programs, social actions, international mobility, off-site.
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