Global Financial Solutions Specialist
hace 3 semanas
About the Company
Swift, the world's leading provider of secure financial messaging services, is headquartered in Belgium. With a presence in over 200 countries and legal territories, we serve a community of more than 12,000 banks and financial institutions.
Job Overview
We're seeking a dynamic Customer Success Manager (CSM) to join our team at Swift. In this role, you will be at the forefront of proactive customer engagement, guiding customers beyond the onboarding phase to ensure they maximize the value of our products and services.
Responsibilities
- Customer-facing: Focus on proactive customer engagement to ensure customers maximize value from our products and services.
- Data-driven Engagement: Analyze customer data, develop engagement strategies, and work directly with customers to create success plans.
- Customer Communication: Regular outreach and communication with customers are key, either at the group or individual level.
- Customer Success Plans: Collaborate with customers to design and follow up on success plans.
- Collaboration: Work with internal teams to ensure continuous improvement in customer experience.
- Content Development: Create training materials, playbooks, and guides under supervision.
Requirements
- Excellent communication and relationship-building skills.
- Able to juggle multiple priorities and ever learning.
- Prior experience in customer success roles, professional services, customer services, knowledge of Swift products, and familiarity with APIs are considered advantageous.
- Multilingual abilities are a plus.
Compensation and Benefits
The estimated annual salary for this position is $120,000 - $180,000, depending on location and experience. We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
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