Community Experience Manager

hace 7 días


Barcelona, Barcelona, España Classpop A tiempo completo

About Classpop

Classpop is a leading marketplace for social experiences, offering a wide range of fun and creative activities. With a presence in the U.S. and Canada, we provide guests with unique opportunities to connect through classes and workshops.

We strive to curate the best content for our millions of customers, while also providing a valuable source of income for our partners - chefs, artists, business owners, and venues. Our top priority is serving both our customers and partners, which is reflected in our culture and daily operations.

The Role

We are seeking a full-time Community Team Lead with strong experience in leading communities and partners. This is an important role within our operations team, offering many growth opportunities.

Key Responsibilities:

  • Lead and assist our community partners
  • Provide direction to customer service to ensure timely and satisfactory resolution of customer inquiries
  • Set Key Performance Indicators (KPIs) for categories and track them, providing feedback to team members when necessary
  • Monitor dates, bookings, and availability of partners
  • Identify system and workflow improvements to enhance partner efficiency
  • Understand Classpop's services and provide solutions to partner inquiries in a timely manner
  • Provide support to partners and respond to inquiries through multiple channels, adhering to company communication standards
  • Assist our community of hosts with questions or requests related to our platform, upcoming experiences, tools, and communication

Requirements:

  • Minimum 4 years of experience managing community partners
  • Ability to perform data-driven analysis in Excel with minimal guidance
  • Proficient in setting and maintaining KPIs
  • Professional with excellent verbal and written communication skills
  • Positive attitude and willingness to learn and grow in the position
  • Ability to be resourceful and responsive
  • Ability to work efficiently and distraction-free in a home office environment
  • Proficient in Google Suite and Excel
  • Experience working with a Customer Relationship Management (CRM) tool
  • Detail-oriented

What We Offer:

  • A competitive salary of $65,000 per year
  • Work from anywhere in the world as part of our 100% remote team
  • A great work environment with a strong and friendly team of coworkers

Location: This role can be based anywhere in the world. As a remote team, we welcome applicants from all over the globe.



  • Barcelona, Barcelona, España Gameloft A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Senior Game Community Manager to join our team at Gameloft. This is a full-time position with an estimated salary of $80,000 per year, based on the location in Barcelona.Job DescriptionCommunity Channel & Content Strategy (50-60%):The ideal candidate will be responsible for developing and...


  • Barcelona, Barcelona, España Preply A tiempo completo

    Unlocking Global Learning Potential at PreplyAbout the Role:We are seeking a skilled Community Engagement Manager to join our team at Preply, a leading online language learning platform. As a Community Engagement Manager, you will play a vital role in enhancing tutor engagement and performance.Main Responsibilities:Develop and implement community strategies...


  • Barcelona, Barcelona, España Gameloft A tiempo completo

    Role SummaryWe are seeking a Senior Game Community Manager to join our team at Gameloft Barcelona Studio, working on the exciting project of Disney Speedstorm. This role involves leading a team of community experts in building engaging and rewarding experiences for players worldwide.Main ResponsibilitiesDefine, develop, and manage content and experiences...


  • Barcelona, Barcelona, España Monday Working Spaces by Urbania A tiempo completo

    As the Monday Community Experience Lead, you will be responsible for ensuring that every interaction within our spaces is exceptional and memorable for our community. You will develop and implement customer experience strategies to enhance the overall experience of our community.The ideal candidate will have 4-5 years of experience coordinating work teams in...


  • Barcelona, Barcelona, España Itnig A tiempo completo

    Company OverviewHello, we're Itnig, a coworking space that's passionate about fostering an entrepreneurial ecosystem. We're searching for a Community Development Manager to elevate our brand and community engagement.The RoleYou'll play a key role in promoting our coworking space, events, and community outreach. Your contributions will be instrumental in...


  • Barcelona, Barcelona, España Amazon A tiempo completo

    About the JobA challenging role for a seasoned Sr. Technical Program Manager is available at Amazon. This position involves leading high-tech programs involving infrastructure and complex systems engineering.Job DescriptionCoordinate with multiple teams to deliver cutting-edge customer experiences across Amazon WW.Provide direction to engineering teams...


  • Barcelona, Barcelona, España Qoria Limited A tiempo completo

    **Job Title:** Community Marketing Manager LeadAbout Us:Qustodio, a fast-growing internet safety company based in Barcelona, is committed to providing a secure digital experience for every child. Our product is a leading parental control solution used by millions of families worldwide. As a full-time Product Marketing Manager, you will oversee the marketing...


  • Barcelona, Barcelona, España Nespresso A tiempo completo

    We are seeking a highly skilled Digital Community Manager to join our team at Nespresso, located in Barcelona, Spain. This is a permanent position that offers hybrid work options.**Job Overview:**Nespresso is looking for a community expert to manage and grow its online community of developers, analysts, designers, UX professionals, and other technical...


  • Barcelona, Barcelona, España Qoria A tiempo completo

    Unlock the Power of Community MarketingWe are seeking a highly skilled Senior Community Marketing Manager to join our team at Qoria, a fast-growing internet safety company based in Barcelona. As a key member of our marketing department, you will be responsible for developing and executing a comprehensive community marketing strategy that drives engagement,...


  • Barcelona, Barcelona, España Preply Inc. A tiempo completo

    Community Engagement at Preply Inc.We're unlocking human potential through learning, and we need your help!Our mission at Preply Inc. is to deliver progress, create engagement, and keep our global community of learners motivated. To achieve this, we're looking for a Community Engagement Manager to join our team.As a key member of our community team, you'll...


  • Barcelona, Barcelona, España Schneider Electric A tiempo completo

    At Schneider Electric, we are seeking an experienced Sales Community Manager to join our team. As a Sales Community Manager, you will play a crucial role in driving the success of our global sales organization by developing and executing community strategies that promote collaboration, innovation, and growth.Job Description:Key ResponsibilitiesDevelop and...


  • Barcelona, Barcelona, España Monday Working Spaces By Urbania A tiempo completo

    Company OverviewMondays Working Spaces By Urbania is a dynamic community-driven environment with over 500 companies and users. We strive to provide an exceptional experience for our workers, focusing on customer service, well-being, and satisfaction.Salary and Job DetailsWe are offering a full-time position of 40 hours per week, Monday to Friday, with a...


  • Barcelona, Barcelona, España Gameloft A tiempo completo

    Company OverviewGameloft, a leading developer and publisher of mobile games, has been a top innovator in its field since 2000. With a presence in over 100 countries, the company employs 4,600 people worldwide and reaches 114 million unique users every month through Gameloft Advertising Solutions.About the JobWe are seeking a Senior Game Community Manager to...


  • Barcelona, Barcelona, España Sensas Barcelona A tiempo completo

    Únete a la aventura de Sensas como Community ManagerDescubre las prácticas de Community Manager de 4 a 6 meses en Sensas Barcelona, donde podrás trabajar en un ambiente de startup y colaborar con responsables franceses y españoles.Requisitos:Sabes español y tienes buen nivel de inglés (mínimo B2)Dominas las redes sociales como si fueras un...

  • Program Manager

    hace 2 días


    Barcelona, Barcelona, España Amazon A tiempo completo

    Job DescriptionWe are looking for a Senior Technical Program Manager to join our Community Feedback team. The ideal candidate will have 5+ years of technical program management experience, with a strong background in system design and infrastructure. You will work closely with software engineering teams to deliver scalable solutions and drive customer...


  • Barcelona, Barcelona, España Cross Border Talents A tiempo completo

    We are seeking a skilled Social Media Community Manager to join our team in Barcelona.About the RoleAs a Social Media Community Manager, you will be responsible for reviewing and moderating user-generated content to ensure our online space remains safe and vibrant.You will work closely with our international team to stay on top of the latest online trends...


  • Barcelona, Barcelona, España Gameloft A tiempo completo

    About the Role:The Gameloft Barcelona Studio has an excellent opportunity for a Senior Game Community Manager to join their team of community experts working on Disney Speedstorm.Job Summary:As a Senior Game Community Manager, you will be responsible for fostering healthy and thriving communities on key channels for the game.Your Key Responsibilities:Content...


  • Barcelona, Barcelona, España Mygwork A tiempo completo

    About the RoleWe are looking for a highly motivated and entrepreneurial Associate Community Manager to join our Selling Partner Experience team in Barcelona. The ideal candidate will be the face and voice of Amazon to Selling Partners through moderating our Seller Forums.Key ResponsibilitiesMonitor forum answers and respond on behalf of Amazon to posts or...

  • Dynamic Community Leader

    hace 2 semanas


    Barcelona, Barcelona, España Preply Inc. A tiempo completo

    About UsAt Preply, we are dedicated to unlocking human potential through learning. Our mission is to create a global community where learners and tutors can connect, grow, and thrive.The RoleWe are seeking an experienced Community Engagement Manager to support our ambitious goals in Barcelona, Spain. This is a unique opportunity to make a significant impact...


  • Barcelona, Barcelona, España Bsport A tiempo completo

    Join us at bsport, where we're shaping the future of boutique fitness and technology. As the Brand & Social Media Marketing Manager, you'll drive exciting social media strategies and innovative campaigns, working closely with teams to spark growth and build strong partnerships.About the Role:This is a unique opportunity to develop and implement social media...