Community Experience Manager
hace 7 días
About Classpop
Classpop is a leading marketplace for social experiences, offering a wide range of fun and creative activities. With a presence in the U.S. and Canada, we provide guests with unique opportunities to connect through classes and workshops.
We strive to curate the best content for our millions of customers, while also providing a valuable source of income for our partners - chefs, artists, business owners, and venues. Our top priority is serving both our customers and partners, which is reflected in our culture and daily operations.
The Role
We are seeking a full-time Community Team Lead with strong experience in leading communities and partners. This is an important role within our operations team, offering many growth opportunities.
Key Responsibilities:
- Lead and assist our community partners
- Provide direction to customer service to ensure timely and satisfactory resolution of customer inquiries
- Set Key Performance Indicators (KPIs) for categories and track them, providing feedback to team members when necessary
- Monitor dates, bookings, and availability of partners
- Identify system and workflow improvements to enhance partner efficiency
- Understand Classpop's services and provide solutions to partner inquiries in a timely manner
- Provide support to partners and respond to inquiries through multiple channels, adhering to company communication standards
- Assist our community of hosts with questions or requests related to our platform, upcoming experiences, tools, and communication
Requirements:
- Minimum 4 years of experience managing community partners
- Ability to perform data-driven analysis in Excel with minimal guidance
- Proficient in setting and maintaining KPIs
- Professional with excellent verbal and written communication skills
- Positive attitude and willingness to learn and grow in the position
- Ability to be resourceful and responsive
- Ability to work efficiently and distraction-free in a home office environment
- Proficient in Google Suite and Excel
- Experience working with a Customer Relationship Management (CRM) tool
- Detail-oriented
What We Offer:
- A competitive salary of $65,000 per year
- Work from anywhere in the world as part of our 100% remote team
- A great work environment with a strong and friendly team of coworkers
Location: This role can be based anywhere in the world. As a remote team, we welcome applicants from all over the globe.
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