Digital Banking Reliability Engineer

hace 2 días

Madrid, Madrid, España Western Union A tiempo completo
Job Summary

Western Union is seeking a skilled Reliability Engineer for Digital Banking to join our Digital Banking Technology Operations team in Madrid, Spain. As a key member of our team, you will be responsible for establishing core digital banking and wallet solutions globally, while also overseeing real-time payment processing.

Key Responsibilities
  • Help establish and develop digital banking in the EU region
  • Be a strong resource in the EU Technology operations team and support for maintenance, enhancements, and security of digital products
  • Address outages, intermittent issues, develop small enhancements, and assist in the incremental build-out of banking products
  • Provide support for digital bank and wallet Technology operations
  • Enhance technology support and application maintenance across EU as new products are launched
  • Participate and support the daily triage, root cause analysis, and resolution of any customer-related technical issues with the Digital Banking app or website
  • Troubleshoot application issues and coordinate issue resolution with operations, product teams, and engineering teams
  • Recommend improvements to existing applications and system configuration

Requirements
  • A degree in Computer Science or related fields
  • A minimum of 2+ year experience in building business-critical products and launching them on the market
  • Experience in Retail banking technology systems development
  • Experience in any of these technologies: Mambu or similar core banking technology, or Mulesoft or similar API Orchestration technology, or Outsystems or similar low-code environment, or Java Spring Boot
  • Troubleshooting of all technology including UI, integration tools, core banking platform, and all back-office systems
  • Experience with SLDC practices, procedures, and code deployment processes
  • Experience interfacing with Customer Service Representatives with customer issues and troubleshooting
  • Proven skills in driving root cause analysis and facilitating problem-solving, analyzing errors across multiple technologies, including analysis of log files
  • Excellent decision-making, communication, and collaboration skills
  • Fluency in English

Benefits
  • You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms
  • Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment

Spain Specific Benefits
  • 25 days annual leave
  • Comprehensive life & medical cover – including dependents
  • Contributory pension plan
  • Preventative Care Assistance program

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